Ashonte' Williams
Hammond,LA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Humana Work From Home
03.2021 - 05.2024
- Coordinated with interdisciplinary teams to maintain data integrity across various platforms
- Enhanced procedural efficiency by optimizing data input methods and retrieval processes
- Instituted an organizational system that boosted daily task completion efficiency
- Conducted regular maintenance of digital databases to ensure consistent operational functionality
- Aided in the adoption of new data entry software, contributing to a more streamlined workflow
- Provided assistance on intricate data entry assignments, bolstering team productivity
- Delivered on urgent projects, adhering to strict deadlines while maintaining a high standard of precision
- Handled large-scale data entry responsibilities, consistently meeting timelines with meticulous accuracy.
Customer Service Representative
Arise Work From Home
12.2019 - 12.2021
- Addressed customer inquiries and suggestions with courtesy and professionalism, ensuring satisfactory responses and service
- Resolved customer complaints with empathy, enhancing customer satisfaction and fostering repeat business
- Demonstrated active listening skills to understand customer needs, efficiently resolving concerns and escalating significant issues as needed
- Maintained composure and professionalism in high-stress situations, effectively resolving disputes and conflicts
- Responded to a high volume of customer calls, achieving minimal wait times
- Updated customer account information accurately to ensure up-to-date service and record keeping
- Supported sales objectives by recommending products and services tailored to customer needs, contributing to revenue growth
- Delivered comprehensive training to new staff on company operations, policies, and services, fostering a competent and knowledgeable team.
Optician
Walmart Vision & Glasses
Slidell, LA
06.2017 - 09.2019
- Fostered customer loyalty by establishing and nurturing strong relationships with clients, resulting in a high rate of repeat patronage
- Resolved prescription eyewear issues efficiently to uphold high standards of customer satisfaction
- Processed insurance claims for both vision and medical insurers, securing payment for services rendered
- Educated patients on the proper techniques for contact lens handling, insertion, and maintenance through effective demonstrations and guidance
- Conducted preliminary vision screenings for new clients to facilitate accurate eyewear prescriptions
- Oversaw front desk operations, ensuring accuracy in patient check-ins, check-outs, and the submission of lens orders
- Customized eyeglass fittings by expertly adjusting frames using manual, tool-assisted, and thermal techniques for optimal comfort and function.
Education
Associates - Early Childhood Education
Bryant & Stratton College
Buffalo, NY12.2024
High School Diploma -
Buras, LA05.2017
Skills
- Data Entry
- Customer Service
- Interpersonal Communication
- Salesmanship
- Problem-Solving
- Time Management
- Accuracy and Attention to Detail
- Data accuracy
- Fast Typing Speed
Timeline
Data Entry Clerk
Humana Work From Home
03.2021 - 05.2024
Customer Service Representative
Arise Work From Home
12.2019 - 12.2021
Optician
Walmart Vision & Glasses
06.2017 - 09.2019
High School Diploma -
Associates - Early Childhood Education
Bryant & Stratton College