Mariana Svader`
Fontana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
T-Mobile Expert
T-Mobile
Long Beach, United States
10.2017 - 05.2022
- Maintained sound knowledge of company product suites.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
Assistant Sales Manager
Crunch Fitness
Lakewood, CA
01.2017 - 09.2017
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed monthly team action plans and monitored progress.
- Used [Software] to keep track of sale's team performance metrics.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
- Conducted daily effective sales huddles with [Number]-person team to focus on behaviors that would convert to sales.
Assisted Sales Manager
24 Hour Fitness
Compton, CA
12.2014 - 12.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
Education
Associate of Science - Kinesiology
Orange Coast College
Costa Mesa, CA09.2014
High School Diploma -
Millikan High School
Long Beach, CA06.2008
Skills
- Excellent Written and Verbal Communication
- Customer Service
- Available Nights, Weekends and Holidays
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Attention to Detail
- Team Leadership
- Honest and Ethical
- Customer Assistance
- Friendly and Helpful
- Goal-Driven
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
T-Mobile Expert
T-Mobile
10.2017 - 05.2022
Assistant Sales Manager
Crunch Fitness
01.2017 - 09.2017
Assisted Sales Manager
24 Hour Fitness
12.2014 - 12.2016
Associate of Science - Kinesiology
Orange Coast College
High School Diploma -
Millikan High School
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