Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Sanchez

Omaha,Nebraska

Summary

Experienced IT Manager with a comprehensive background in both Mac and PC environments. Currently overseeing a team of three at Westside, I'm responsible for the management and maintenance of over 2,000 devices across 3 Buildings. Proficient in hardware repair, Windows, Mac and iOS, Active Directory, and troubleshooting diverse IT challenges. I possess certifications including ACMT (Apple Certified Mac Technician), iOS, and Google Admin. Actively pursuing a deeper understanding of information security and working towards obtaining my Security+ certification. My passion lies in resolving technical issues, deriving satisfaction from every challenge resolved.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Manager

Westside Community Schools
10.2013 - Current
  • Directed IT operations across 3 buildings, overseeing 2,000+ 1:1 devices and ensuring their optimal performance.
  • Led Mac and Windows OS deployments, ensuring streamlined processes and minimized downtime.
  • Acted as the primary point of contact for user inquiries, facilitating efficient problem resolution.
  • Played a pivotal role as the district's cybersecurity lead, implementing key security measures and protocols.

Technician

Schrock Innovations
06.2014 - 09.2015
  • Installed and configured hardware and software systems for customers, ensuring their devices performed optimally.
  • Diagnosed, maintained, and repaired a variety of computer equipment, enhancing the lifespan and functionality of customer devices.
  • Troubleshot diverse issues brought in by customers, delivering timely and effective solutions.
  • Implemented computer security measures on customer devices, ensuring the protection of their personal data.
  • Set up and optimized computer network configurations for homes and small businesses, ensuring seamless connectivity.
  • Provided dedicated technical support in-store, and offered remote assistance via phone or email to address customer queries.

GeekSquad

Best Buy
07.2013 - 10.2013

  • Install and perform minor & major repairs to hardware, software, or peripheral
  • equipment, following design or installation specifications.

Education

Management -

Metropolitan Community College Computer/Information Technology Administration and

Certificates -

Westside High School High School Diploma,High School/Secondary Diplomas and

Skills

  • Apple
  • Windows
  • Active Directory
  • Vmware
  • Mobile Device Management
  • Linux Redhat
  • Technical Leadership
  • Customer Support:
  • Communication

Certification

Apple Certified Mac Tech Apple October 2013


Timeline

Technician

Schrock Innovations
06.2014 - 09.2015

IT Manager

Westside Community Schools
10.2013 - Current

GeekSquad

Best Buy
07.2013 - 10.2013

Management -

Metropolitan Community College Computer/Information Technology Administration and

Certificates -

Westside High School High School Diploma,High School/Secondary Diplomas and

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Michael Sanchez