Alayna Blaire Robertson
Houston,TX
Summary
To obtain a career that provides the path towards financial stability and the opportunity for continuous learning and advancement. Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities.
Overview
5
5
years of professional experience
Work History
Texas Medical Doctors
Txmmd
Houston, TX
08.2021 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Collections Agent
Bank Of America
Houston, TX
07.2021 - 01.2022
- Directed day-to-day collections functions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Collected on past due accounts with average 12 months delinquency.
- Reached out to approximately 150 account holders daily.
- Maintained high volume of calls and met demands of busy and productive group.
Cashier
Marque’s Market
New Orleans, LA
01.2016 - 01.2017
- Smile, greet, and thank customers with a positive attitude
- Stand for long periods of time while checking out customers quickly and accurately
- Keep my area clean and presentable
- Answer customer questions and help them with their needs
- Be available to assist associates across the store as needed.
Front Desk Club Staff
You Fit Health Club
New Orleans, LA
01.2015 - 01.2016
- Follow Phone Inquiry script perfectly at all times
- Present membership options properly
- Explain why Green is Our Color, the Express Circuit and why Youfit is unique to new clients
- Be in Proper uniform and dress attire at all times
- Participate in the cleanliness of the gym
- Properly close out the drawer with no deposit issues
- Work towards resolving customer services issues and provide a positive experience
- Follow all company policies; Accident reports, Company forms, billing changes, maintenance log, etc.
Front Desk Clerk / Customer Service Rep
Suburban Extended Stay Hotel
Avondale, LA
01.2014 - 01.2016
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule special services, such as spa treatments, when guests inquire
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department.
Education
GED -
Delgado Community College
New Orleans, LA01.2018
Skills
- Check-In and Check-Out Procedures
- Multitasking and Prioritization
- Time Management
- Completing Insurance Forms
working out
I enjoy working out because it gives me a piece of mind when needed.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Texas Medical Doctors
Txmmd
08.2021 - Current
Collections Agent
Bank Of America
07.2021 - 01.2022
Cashier
Marque’s Market
01.2016 - 01.2017
Front Desk Club Staff
You Fit Health Club
01.2015 - 01.2016
Front Desk Clerk / Customer Service Rep
Suburban Extended Stay Hotel
01.2014 - 01.2016
GED -
Delgado Community College
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