Fabiola Gonzalez
Las Vegas,NV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Plasma Center Technician
BioLife Plasma Center
North Las Vegas, NV
09.2020 - Current
- Addressed and welcomed large volume of donors per day, improving overall customer service and engagement
- Scheduled and confirmed appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Pulled and organized requested documentation
- Trained multiple employees on company software and answered employee technological questions
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Worked flexible hours; night, weekend, and holiday shifts
Merchandise & Inventory
Nordstrom Rack
San Bernardino, CA
09.2019 - 05.2020
- Kept work areas professional, organized and clean at all times
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
- Greeted all store customers, offered assistance and thanked each for patronage
- Printed labels and tags for for-sale merchandise
- Reorganized sales floor to optimize customer flow and improve product visibility
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Constructed aisle displays and arranged end caps to promote specific products.
Driver
Lyft And Uber
San Bernardino, CA
06.2016 - 03.2018
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Avon Sales Assistant
Avon
San Bernardino, CA
06.2009 - 08.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Referred customers to various services by evaluating needs and providing recommendations.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked independently with minimal supervision.
- Fielded customer questions to share information about products, availability and pricing.
- Coached new sales staff on store policies and strategies for increasing revenue.
Education
Associate of Arts - Political Science
San Bernardino Valley College
San Bernardino, CASkills
- Patient Relations
- Information Gathering
- Electronic Medical Record Software
- Documentation and Recordkeeping
- Relationship Building
- Excellent Multitasking Skills
- Medical History Taking
- Attention to Detail
Additional Information
- Sigma Delta Mu Spanish Honor Society Award Sigma Delta Mu Spanish Honor Society Member President of Successful Inclusion Through Advocacy.
Timeline
Plasma Center Technician
BioLife Plasma Center
09.2020 - Current
Merchandise & Inventory
Nordstrom Rack
09.2019 - 05.2020
Driver
Lyft And Uber
06.2016 - 03.2018
Avon Sales Assistant
Avon
06.2009 - 08.2010
Associate of Arts - Political Science
San Bernardino Valley College
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