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Nga-Cindy Phan
Business Manager/Owner
San Jose,CA
Summary
San Jose State University graduate with a Bachelor Degree in Administration of Justice and a minor in Sociology. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Professional and disciplined individual with a positive and upbeat mentality. High-energy and motivated individual who enjoys fitness and committed to maintaining peak physical fitness and making healthy decisions.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Business Manager/Business Owner
Wholesale Corp
San Jose, CA
11.2001 - 08.2021
- Performed various administrative duties for CEO
- Provided timely support to the Purchasing Department team by entering, checking and filing data relating to purchase orders
- Worked in close collaboration with Purchasing and Warehouse departments for quarterly audits and inventory counts
- Perform daily logistics procedures including data entry for purchase orders, receivables, vendor information, and part number changes
- Set up shipping/receiving batches for Finance department
- Conducted and fulfilled all sales and product transfer
- Managed all domestic and international packaging, shipping and receiving
- Fulfilled orders and distributed office and packaging supplies for all employees while following budget guidelines
- Scheduling appointments/conferences, preparing various documents such as excel spreadsheets for presentations, arrange travel itineraries and reservations for guest accommodations
- Worked in close collaboration with Marketing, Sales and Engineering teams to assemble products, brochures, facts and teaser sheets for press, magazines, clients, and trade shows
- Perform all duties of Accounts Payable and Receivable by processing payments to vendors and collecting payments for company
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated work to staff, setting priorities and goals
- Treated associates with fairness and respect, providing recognition of accomplishments
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations
- Reviewed employee performance every quarter and delivered constructive feedback to improve weaknesses
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Office Manager/Back Office Therapist
Neck, Back Chiropractic Clinic
05.1996 - 07.2001
- Scheduled and verified appointments and insurance coverage information for over 100 patients per week
- Created and maintained confidential patient files in compliance with applicable legal requirements
- Generated and processed all financial transactions and medical billings
- Followed up, collected on outstanding claims and disputed any discrepancy on explanation of benefits from insurance carriers
- Represented and promoted chiropractic information at various company
- Ealth Fairs and special events
- Assisted doctors in consultations and patient care with the knowledge of diagnosis and procedure codes
- Managed associates work schedules and enforced time restrictions
- Performed general office duties, phone calls, greeting patients, generating
- Octor’s reports and creating a friendly and soothing environment through superb customer service
- PRING & FALL 2000 INTERNSHIP, TRUANCY ABATEMENT/BURGLARY SUPPRESSION (TABS) PROGRAM
- Accompanied police officers in parole vehicles locating truants
- Accompanied police officers when they visit schools
- Surveyed truants why they missed school
- Gathered the data why truants missed school and composed reports to share with schools, families, and intervention agencies
- Assist police officers with administrative duties; filing, contact and inform parents about their truant children, collect and record personal information about truants
Education
Bachelor of Science - Administration of Justice
San Jose State University
San Jose, CA 08.1997 - 05.2002
High School Diploma -
Silver Creek High School
08.1994 - 06.1997
Skills
Employee motivation
Documentation proficiency
Data collection
Purchasing and planning
Schedule management
Performance improvements
Supervision and training
Staff training
Interests
Fitness Coach
Timeline
Business Manager/Business Owner
Wholesale Corp
11.2001 - 08.2021
Bachelor of Science - Administration of Justice
San Jose State University
08.1997 - 05.2002
Office Manager/Back Office Therapist
Neck, Back Chiropractic Clinic
05.1996 - 07.2001
High School Diploma -
Silver Creek High School
08.1994 - 06.1997