Isadora Ashworth
Austin,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication and leadership.
Overview
6
6
years of professional experience
Work History
Royal Service Agent
Fairmont Austin
Austin, TX
10.2024 - Current
- Delivered exceptional guest service while maintaining a professional demeanor while representing the department and the hotel brand as a whole.
- Supported the management team by completing administrative tasks such as data entry, reporting, and maintaining files in an organized manner helping create a productive workflow balance cutting down on work carrying over to the next shift.
- Boosted bookings through effective upselling and consistently securing reservations I am currently the top seller and leading reservation contributor in the department.
- Manage guest's requests by providing exceptional service experience for guests through anticipatory service creating a strengthened relationship and meaningful stay for each guest
- Facilitated consistent communication between internal contacts within our departments and external contacts to support seamless operations across the property
- Maintained comprehensive knowledge of hotel offerings, policies, and emergency procedures to the extent of
- Developed and implemented a legacy project aimed at improving workflow and creating accessible resources for hotel employees
Senior Dual Guest Service Representative
White Lodging
Austin, TX
09.2021 - 08.2024
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Built rapport with repeat guests and fellow team members.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Quickly able to suggest unique recommendations to best tailor the guests remarkable experience.
- Helped train new hires to become successful members of the team.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Have experience using Fosse as well as Lightspeed and AYS.
- Have been awarded Employee Of The Month for my property for June 2022.
- One of the top earning staff members in upsells.
- Consistently receive name recognition from both guests and team members for my effort.
- Have stepped in as manager on duty when a manager or supervisor was unavailable to assist in the moment.
Restaurant Hostess
Neighborhood Sushi
Austin, TX
01.2020 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Austin High School
Austin, TX06.2019
Skills
- Product Sales
- Inventory Monitoring
- Financial Transactions
- Cash Register Operations
- Personable Demeanor
- POS Transactions
- Concierge Assistance
- Guest Satisfaction
- Promoting Services and Amenities
- Phone Etiquette
- Data Inputting
- Detail Oriented
- Guest accommodations
Timeline
Royal Service Agent
Fairmont Austin
10.2024 - Current
Senior Dual Guest Service Representative
White Lodging
09.2021 - 08.2024
Restaurant Hostess
Neighborhood Sushi
01.2020 - 09.2021
High School Diploma -
Austin High School