Jack Diefenderfer
East Longmeadow,United States
Summary
Reliable and dynamic individual with a strong background in customer service and sales. Known for dependability and excellent analytical thinking skills. Demonstrated ability to consistently surpass company objectives, ensuring high levels of customer satisfaction. Exhibits a strong sense of professional responsibility in all endeavors.
Overview
6
6
years of professional experience
Work History
Pro Shop Attendant/Outside Operations
Twin Hills Country Club
09.2018 - 11.2024
- Answered phone calls to book tee times and respond to questions about golf operations
- Educated members and guests on new products, services, and discounts to promote additional sales
- Offered each member and guest top-notch, personal service to boost sales and customer satisfaction
- Enforced established rules of course among golfers such as out-of-bound areas, cart regulations, and wearing of proper clothing
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Assisted club members with the storage of golf clubs, maintained practice facilities to be neatly stocked, and ensured golf carts were cleaned and presented orderly.
Players Service Associate
Eastward Ho! Country Club
06.2022 - 10.2024
- Efficiently managed tee times of up to 250 players, golf cart usage, and equipment rentals to ensure smooth operations and optimal customer satisfaction.
- Provided exceptional customer service by answering inquiries, resolving complaints, and ensuring a positive guest experience.
- Worked under strict deadlines and time constraints to prepare for various events and tournaments.
- Helped Golf professional staff to run junior clinics, teaching kids how to play golf, the rules of the game, and the important values of the sport.
- When needed assisted other departments such as food and beverage to complete tasks to ensure all parts of the facilities operated smoothly.
Athletics Event Staff
Springfield College Athletics Department
01.2024 - 05.2024
- Aided in the coordination of pre-game activities such as team introductions or national anthem performances, enhancing overall event presentation.
- Facilitated smooth entry of attendees by efficiently managing ticket scanning and ushering processes.
- Contributed to successful events by adhering closely to established protocols and responding proactively when faced with unforeseen challenges.
- Enhanced spectator experience by providing excellent customer service and promptly addressing concerns.
Education
Bachelor of Science - Management
Springfield College
Springfield, MA05.2024
Business Management -
University of Massachusetts Lowell
Lowell, MA05.2020
Skills
- HubSpot Sales Hub Software Certification
- Quality Assurance
- Sales experience
- Customer Support
- Client Relationship Building
- Multitasking and Organization
Accomplishments
- Friends of Golf Scholarship - May 2019
- Elected captain of the golf team as a sophomore - East Longmeadow High School
- Maroon Club student-athlete of the week - October 2023 Springfield College
- MASCAC golf conference championship team win
- 2024 NCAA DIII Golf National Championship appearance
Volunteer Experience
First Tee of Massachusetts, 08/2023, 10/2023, Helped young kids who are just learning the game of golf with their introductory skills. Spending time at the driving range, chip and putt, and mini golf.
Timeline
Athletics Event Staff
Springfield College Athletics Department
01.2024 - 05.2024
Players Service Associate
Eastward Ho! Country Club
06.2022 - 10.2024
Pro Shop Attendant/Outside Operations
Twin Hills Country Club
09.2018 - 11.2024
Bachelor of Science - Management
Springfield College
Business Management -
University of Massachusetts Lowell
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