Jutho Nze Ateba
Lubbock,TX
Summary
With a background in customer service, fulfillment, and warehouse operations, I bring over five years of experience in diverse roles. Most recently, I served as a Customer Service Representative at QuickBooks Online, where I excelled in resolving customer issues, de-escalating concerns, and providing product support. Previously, I worked as a Fulfillment Associate at Amazon, where I managed product staging, shipping preparation, and ensured compliance with safety standards. Additionally, my experience includes warehouse loading and unloading at UPS, where I coordinated efficient material movement and safety practices. I'm currently enroll in Mechanical Engineering Major at Texas Tech University and possess skills in typing, a moderate proficiency in English, and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Quickbooks Online
2022.05 - Current
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with products and service transactions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic system
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Amazon Fulfillment Associate
amzon fulfillment
2020.02 - 2021.12
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations
- Prepared orders for shipping by systematically picking, packing, and labeling merchandise
- Applied industry safety standards, including OSHA standards for lifting, working at height, and hazardous chemical handling
- Operated a variety of conveyors, moving packing in and out of loading docks area safely and efficiently
- Worked safely around moving machines
- Consistently lifted material weighing as much as 40 pounds
- Informed management immediately of sorting issues, conveyor problems, and safety concerns.
Warehouse Loader Unloader
UPS
2019.10 - 2021.01
- Relocated goods from docks area to appropriate storage location
- Loaded, unloaded, transported, and stacked material through careful operation of various warehouse equipment
- Communicated with team members to coordinate efficient and accurate movements, removing nonconforming product and reporting for further action
- Unloaded material by hand or with equipment to help team meet work demand.
Waiter Server
Brazos Presbyterian Homes, Inc. (The Hallmark)
2018.08 - 2020.05
- Ensured the dining area is properly set up and dining room linens are neatly folded
- Presented the menu, answered questions, and made recommendations regarding food and service
- Completed all front-of-house side work in preparation for meal service to ensure efficiency, organization, and sanitation
- Provided meal, dining, and table services to residents, guests, and staff.
Education
Mechanical Engineering - Mechanical Engineering
Texas Tech University
Lubbock, TX01.2027
Skills
- Customer Service Excellence
- Efficient Order Fulfillment
- Team Coordination
- Safety Compliance (OSHA standards)
- Effective Communication
- Problem Solving
- Call center experience
- Food safety knowledge
- Order Management
Timeline
Customer Service Representative
Quickbooks Online
2022.05 - Current
Amazon Fulfillment Associate
amzon fulfillment
2020.02 - 2021.12
Warehouse Loader Unloader
UPS
2019.10 - 2021.01
Waiter Server
Brazos Presbyterian Homes, Inc. (The Hallmark)
2018.08 - 2020.05
Mechanical Engineering - Mechanical Engineering
Texas Tech University
Similar Profiles
Elisheva IsraelElisheva Israel
Accountants at Quickbooks Online Expert, QuickBooksAccountants at Quickbooks Online Expert, QuickBooks
Narad SubediNarad Subedi
Accountant (Bookkeeper) at QuickBooks OnlineAccountant (Bookkeeper) at QuickBooks Online
Sirine KhazriSirine Khazri
Manager's Assistant at Accounting, Tax, Payroll Quickbooks Online ConsultingManager's Assistant at Accounting, Tax, Payroll Quickbooks Online Consulting