Jutho Nze Ateba
Lubbock,TX
Summary
With a background in customer service, fulfillment, and warehouse operations, I bring over five years of experience in diverse roles. Most recently, I served as a Customer Service Representative at QuickBooks Online, where I excelled in resolving customer issues, de-escalating concerns, and providing product support. Previously, I worked as a Fulfillment Associate at Amazon, where I managed product staging, shipping preparation, and ensured compliance with safety standards. Additionally, my experience includes warehouse loading and unloading at UPS, where I coordinated efficient material movement and safety practices. I'm currently enroll in Mechanical Engineering Major at Texas Tech University and possess skills in typing, a moderate proficiency in English, and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Quickbooks Online
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with products and service transactions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic system
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Amazon Fulfillment Associate
amzon fulfillment
02.2020 - 12.2021
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations
- Prepared orders for shipping by systematically picking, packing, and labeling merchandise
- Applied industry safety standards, including OSHA standards for lifting, working at height, and hazardous chemical handling
- Operated a variety of conveyors, moving packing in and out of loading docks area safely and efficiently
- Worked safely around moving machines
- Consistently lifted material weighing as much as 40 pounds
- Informed management immediately of sorting issues, conveyor problems, and safety concerns.
Warehouse Loader Unloader
UPS
10.2019 - 01.2021
- Relocated goods from docks area to appropriate storage location
- Loaded, unloaded, transported, and stacked material through careful operation of various warehouse equipment
- Communicated with team members to coordinate efficient and accurate movements, removing nonconforming product and reporting for further action
- Unloaded material by hand or with equipment to help team meet work demand.
Waiter Server
Brazos Presbyterian Homes, Inc. (The Hallmark)
08.2018 - 05.2020
- Ensured the dining area is properly set up and dining room linens are neatly folded
- Presented the menu, answered questions, and made recommendations regarding food and service
- Completed all front-of-house side work in preparation for meal service to ensure efficiency, organization, and sanitation
- Provided meal, dining, and table services to residents, guests, and staff.
Education
Mechanical Engineering - Mechanical Engineering
Texas Tech University
Lubbock, TX01.2027
Skills
- Customer Service Excellence
- Efficient Order Fulfillment
- Team Coordination
- Safety Compliance (OSHA standards)
- Effective Communication
- Problem Solving
- Call center experience
- Food safety knowledge
- Order Management
Timeline
Customer Service Representative
Quickbooks Online
05.2022 - Current
Amazon Fulfillment Associate
amzon fulfillment
02.2020 - 12.2021
Warehouse Loader Unloader
UPS
10.2019 - 01.2021
Waiter Server
Brazos Presbyterian Homes, Inc. (The Hallmark)
08.2018 - 05.2020
Mechanical Engineering - Mechanical Engineering
Texas Tech University
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