Alexander Heaton
Princeton
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make valuable contributions to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ollie's Bargain Outlet Holdings Inc.
04.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications using Smart Deploy.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintain & troubleshoot any network issues (Cisco's Meraki)
- Utilize MDM to management RF Devices
- Monitored systems in operation and input commands to troubleshoot areas.
- Oversaw network performance, making changes to boost overall efficiency and power.
Lead Technician
Bit Intelligence
10.2022 - Current
- Completed physical server builds in alignment with SOPs and QA standards
- Configured hardware, including switches and routers for local area networks
- Coordinated project teams, outsourcing work where required
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
Wind Turbine Technician
Vestas
04.2022 - 09.2022
- Loaded products into truck on pallets
- Inspected product load for accuracy and safely moved it around warehouse and facility to ensure timely and complete delivery
- Diagnosed problems involving wind turbine generators and control systems
- Troubleshot and repaired mechanical, hydraulic and electrical malfunctions related to variable pitch systems, variable speed control systems, converter systems, and related components
- Tested electrical systems with voltage testers, multimeters and infrared devices
Plant Operator
Marquis Energy
01.2020 - 08.2021
- Operated hand or power tools, forklifts and production equipment to perform work
- Adjusted controls to regulate flow of materials to and from conveyors and storage bins
- Performed general maintenance and repair to keep plant, machinery and equipment functional
- Calibrated and ran tests on machines to reduce errors and maintain optimal performance
- Maintained detailed records, including preparing logs of plant activities, deficiencies and corrective actions
Education
High School -
Princeton High school
Princeton, IL05.2016
Skills
- Basic Network configurations
- LAN/WAN
- Active Directory
- Network diagnostics
- Desktop support
- Wide-area networks
- MS office proficiency
- Technical issues analysis
- Customer service
- Technical support
- ThinOS (VMWare's Horizon Client)
Certification
- ITIL 4 Foundations
- Google Cyber Security
Timeline
IT Support Specialist
Ollie's Bargain Outlet Holdings Inc.
04.2024 - Current
Lead Technician
Bit Intelligence
10.2022 - Current
Wind Turbine Technician
Vestas
04.2022 - 09.2022
Plant Operator
Marquis Energy
01.2020 - 08.2021
- ITIL 4 Foundations
- Google Cyber Security
High School -
Princeton High school
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