Tayandra Mcnail
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Concierge
First Services Residential
Philadelphia, PA
04.2023 - Current
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Arranged special accommodations for guests to enhance visitor experiences.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from patrons by phone or online.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Receptionist
Genesis HealthCare
Flourtown, PA
06.2017 - 04.2018
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Daycare Aide
Little Learners
Philadelphia, PA
09.2009 - 10.2015
- Read stories and played alphabet games to promote early literacy.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Coordinated field trips to local parks, fire stations and zoos.
- Monitored children's play activities to verify safety and wellness.
- Enforced rules to teach good manners and maintain safe environment.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Secured indoor and outdoor premises to protect children.
- Recorded child behavior, food and medication information for supervisors.
Education
High School Diploma -
Kensington Creative & Performing Arts High School
Philadelphia, PA06.2009
Some College (No Degree) - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Conflict Resolution
- Guest Experiences
- Safety Procedures
- Reservation Coordination
- Training and Mentoring
- Hospitality
- Telephone Etiquette
- Reporting Capabilities
- Customer Service
- Meeting Preparation
- Office Organization
- Documentation and Recordkeeping
- Call Handling
- Organization Skills
- Detail-Oriented
- Community Relationship Building
Timeline
Concierge
First Services Residential
04.2023 - Current
Receptionist
Genesis HealthCare
06.2017 - 04.2018
Daycare Aide
Little Learners
09.2009 - 10.2015
High School Diploma -
Kensington Creative & Performing Arts High School
Some College (No Degree) - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Similar Profiles
Parampreet gillParampreet gill
Concierge at First Services ResidentialConcierge at First Services Residential
Taunya LivingstonTaunya Livingston
Concierge Attendant at First Services ResidentialConcierge Attendant at First Services Residential
Caren MorelosCaren Morelos
Wellness Supervisor at First Services ResidentialWellness Supervisor at First Services Residential
GENTIAN PROFIRIGENTIAN PROFIRI
Handyman at First Services ResidentialHandyman at First Services Residential
Edwin CintronEdwin Cintron
Event Technician at Mid Atlantic Event GroupEvent Technician at Mid Atlantic Event Group