Joseph Grant
Bayonne,NJ
Summary
Compassionate professional with over ten years of experience in mental health as a Senior Direct Support Professional, focusing on developmental disabilities and behavioral support. Expertise in medication management and building strong, trusting relationships with clients to ensure safety and dignity. Currently excelling in a concierge role, delivering exceptional customer service and maintaining building security through expert CCTV monitoring. Proven track record in de-escalating situations and fostering a calm, welcoming environment, ready to leverage diverse skills in any empathetic and professional setting.
Overview
20
20
years of professional experience
Work History
Concierge
Planned Companies
Jersey City, NJ
04.2023 - Current
- Ensured welcoming atmosphere and security by delivering exceptional service to residents and guests.
- Greeted residents and efficiently managed packages and deliveries.
- Coordinated maintenance requests to uphold building standards and enhance resident satisfaction.
- Handled inquiries and complaints promptly to maintain positive relationships.
- Conducted regular inspections of lobby areas to ensure consistent cleanliness.
- Entered work orders for housekeeping, pest control, and maintenance issues.
- Addressed all customer complaints in a timely manner.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Sr. Direct Support Professional
Jewish Board of Family and Children Services
Bronx, NY
08.2005 - 04.2022
- Ensured comprehensive daily care for residents, emphasizing personal hygiene and meal planning.
- Created personalized care plans in collaboration with healthcare providers and families.
- Accompanied clients on community outings to enhance engagement and support.
- Assisted individuals in developing social skills for improved community integration.
Education
High School Equivalency -
Walter C. Young Community School
Pembroke Pines, FL12.2004
Skills
- Social work and case management
- Concierge services
- Documentation review and office administration
- Individual and group counseling
- Graphic design and video production
- Adobe Creative Suite proficiency
- Management and budgeting skills
- Driving and surveillance expertise
- Event planning and public relations
- Maintenance coordination
- Package handling
- Complaint resolution
- Customer service
- Staff training
- Conflict resolution
- Work order entry
- Package management
- Building inspections
- Crisis intervention
- Problem solving
- Attention to detail
Timeline
Concierge
Planned Companies
04.2023 - Current
Sr. Direct Support Professional
Jewish Board of Family and Children Services
08.2005 - 04.2022
High School Equivalency -
Walter C. Young Community School
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