Angela Whitaker
Coeur d'Alene,ID
Summary
To obtain a challenging position with advancement opportunities in a stable environment that will lead to a lasting relationship in the field of customer service.
Overview
20
20
years of professional experience
Work History
Massage Therapist
Unlimited Chiropractic
Coeur D'Alene, ID
10.2019 - 05.2021
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Massage Therapist
Z-spa
Coeur D'Alene, ID
03.2013 - 10.2019
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Massage Therapist
Indulgences Day Spa
Denver, CO
10.2010 - 04.2012
Essence of Touch Day Spa
Westminster, CO
10.2009 - 04.2011
- Specialize in Swedish, Deep Tissue, Hot Stone, & Prenatal Massage
- Build, maintain & retain consistent client base
- Sales of products
- Scheduling appointments
Tax Customer Service Representative
ATBS
Lakewood, CO
06.2007 - 09.2010
- Providing excellent customer service with a positive attitude and professional demeanor to internal and external customers
- Tilizing ATBS software programs
- Nteracting with internal and external customers with regard to tax returns by obtaining information, performing research to questions, and providing follow-up with customers regarding inquiries
- Erforming various clerical duties including preparation of letters and other documents as required
Teller Academy Bank
Broomfield, CO
02.2007 - 06.2007
- Balance currency, in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Eceive checks and cash for deposit, as well as, cash checks, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Nter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
01.2005 - 12.2006
- Customer support/sales for this tax resolution service
- Assisted customers routinely with a very high sense of urgency that had serious tax issues including being levied etc.
Dispatcher
Premier Xpress, H.O.U.G
Aurora
05.2003 - 11.2004
Trucking
Denver, CO
02.2001 - 03.2003
- Customer service oriented position
- Answered phones, scheduled orders,Payroll/Dispatcher
- Payroll, Dispatched trucks, booked loads, Scheduled pickup/delivery, Tracked locations of trucks
Education
Associate Degree - Massage Therapy
Heritage College
2003
Skills
- Standards Compliance
- Essential Oil Preparation and Blending
- Client Treatment Plans
- In-home Client Treatment
Timeline
Massage Therapist
Unlimited Chiropractic
10.2019 - 05.2021
Massage Therapist
Z-spa
03.2013 - 10.2019
Massage Therapist
Indulgences Day Spa
10.2010 - 04.2012
Essence of Touch Day Spa
10.2009 - 04.2011
Tax Customer Service Representative
ATBS
06.2007 - 09.2010
Teller Academy Bank
02.2007 - 06.2007
01.2005 - 12.2006
Dispatcher
Premier Xpress, H.O.U.G
05.2003 - 11.2004
Trucking
02.2001 - 03.2003
Associate Degree - Massage Therapy
Heritage College