Crystle Cuesta
Naples,United States
Summary
Dedicated professional entrepreneur with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a consistent position. Offering excellent communication and good judgment.
Overview
36
36
years of professional experience
Work History
Massage Therapist
Self-employeed
Naples, FL
08.2008 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
Restaurant Industry
Noodles Cafe & Sushi Bar
Naples , FL
01.2007 - 04.2020
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Massage Therapist
Alternative Health & Healing Centers
Naples, FL
05.2016 - 10.2018
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
Massage Therapist
Vanderbilt Chiropractic
Naples, FL
03.2008 - 02.2014
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Stimulated energy flow along medians to channel body healing responses.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Performed aroma therapies and specialized relaxation techniques.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Prepared oils and lotions for massages.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Education
Associate of Science -
Heritage Institute
Fort Myers, FL2007
High School Diploma -
Gulf Coast High School
Naples, FL07.2004
Skills
- Effective Communication
- Deep Tissue Massage
- Essential Oil Application
- In-Home Client Treatment
- Muscle Injury Treatment
- Pressure Points
- Muscle Strength Assessment
- Information Gathering
- Muscle Strengthening Techniques
- Standards Compliance
- Client Information and Education
- Range of Motion Assessment
- Essential Oil Preparation and Blending
- Therapist Referrals
- Traditional Chinese Medicine
- Detailed Instruction
- Critical Thinking
- Heat Therapy
- Reflective Listening
- Customer Inquiries
- Customer Consultations
- Administrative Procedures
- Appointment Booking
- Understanding of Body Signals
- Joint Conditions
- Treatment Recommendations
- Bank Reconciliation
- Guest Satisfaction
- Improving Wellbeing
- Providing Feedback
- Financial Documentation
- Complex Problem-Solving
- Professional Relationships
- Special Requests
- Inbound Phone Call Management
- Detail-Oriented
- Troubleshooting
Timeline
Massage Therapist
Alternative Health & Healing Centers
05.2016 - 10.2018
Massage Therapist
Self-employeed
08.2008 - Current
Massage Therapist
Vanderbilt Chiropractic
03.2008 - 02.2014
Restaurant Industry
Noodles Cafe & Sushi Bar
01.2007 - 04.2020
Associate of Science -
Heritage Institute
High School Diploma -
Gulf Coast High School
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