Nicole Panopoulos-Sims
Roselle,IL
Summary
Driven Pharmacy Technician with success in working within fast-paced retail pharmacy setting. Highly proficient and accurate in data entry, filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Excited to bring talent and record of excellence in customer service and daily operation to a growing pharmacy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Supervisor
Osco Drug Pharmacy
Wood Dale, IL
08.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in PDX and EPS to include current information such as medications and insurance details.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to staff.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised team of 6 pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
Import and Export Coordinator
Shine Express Inc.
Rosemont, IL
10.2013 - 11.2016
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Entered shipping information into computer system and estimated freight and postal rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Independent Logistics Agent for Landstar
Self Employed
Elk Grove Village, Illinois
04.2007 - 10.2010
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Chief Financial Officer
FreightStar Landlines Inc
Rosemont, IL
02.2005 - 04.2007
- Oversaw budgets, payroll and accounts payable and receivable.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Prepared accurate financial statements at end of quarter.
- Created, planned and implemented policies and procedures to increase productivity and maximize return on investments.
- Set and monitored effective financial policies.
Air/Ocean Import & Export Operations Manager
Solex Express Inc.
Addison, IL
09.2004 - 04.2007
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Office Manager
B&B Customhouse Brokerage
Wood Dale, Illinois
09.1996 - 11.1999
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Overseen US Customs entry writing, handled all air export operations & documentation.
- Handled all ACH payments of US Custom Duties
Education
High School Diploma -
East Leyden High School
Franklin Park, IllinoisCertified Massage Therapist - Massage Therapy And Kinesiology
Wellness Massage Training Institute
Willowbrook, ILNo Degree - General Studies
Triton College
River Grove, ILSkills
- Critical Thinking
- Process Implementation
- Financial Operations Oversight
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Decision Making
- Time Management
- Employee Training Program
- HIPAA Guidelines
- Problem Resolution
- Employee Work Scheduling
Certification
- Licensed Certified Pharmacy Technician (CPhT) Illinois Department of Professional and Financial Professional Regulation since 2016
- Pharmacy Technician Certification Board since 2017
- CPR from American Heart Association since 2021
- Immunization Administration Certificate from American Pharmacists Association since 2021
Timeline
Certified Pharmacy Technician Supervisor
Osco Drug Pharmacy
08.2016 - Current
Import and Export Coordinator
Shine Express Inc.
10.2013 - 11.2016
Independent Logistics Agent for Landstar
Self Employed
04.2007 - 10.2010
Chief Financial Officer
FreightStar Landlines Inc
02.2005 - 04.2007
Air/Ocean Import & Export Operations Manager
Solex Express Inc.
09.2004 - 04.2007
Office Manager
B&B Customhouse Brokerage
09.1996 - 11.1999
High School Diploma -
East Leyden High School
Certified Massage Therapist - Massage Therapy And Kinesiology
Wellness Massage Training Institute
No Degree - General Studies
Triton College