Whitney Watson
Rockville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Director
Bowie State University
Bowie, MD
11.2019 - 12.2021
- On-call and emergency response for student issues in campus-wide housing, off-campus housing, and facility-related calls.
- Utilized Maxient software and The Housing Director to maintain records of incident reports and student residential information.
- Managed COVID-19 quarantine and isolation student check in and check out protocols.
- Completed administrative duties such as weekly paperwork, maintenance requests, staff meetings, key audits, program tracking, common damage reports, and incident reports.
- Completed quality reviews to check residential facilities and team performance.
- Determined housing assignments and managed room requests or changes for 1600 students.
- Managed team of 10-50 personnel overseeing 1 residence halls and 500 residents.
- Solved grievances and complaints by collaborating with residents.
Guest Services Coordinator
Towne Park Valet
Baltimore, MD
07.2019 - 03.2020
- Maintained ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system.
- Provided customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
- Arranged transportation to and from local airport and transit centers for guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained junior team members in customer service strategies and property policies.
- Coordinated arrivals and departures of VIPs.
Assistant Resident Director
Fayetteville State University
Fayetteville, NC
07.2017 - 04.2019
- Assisted with residential programming model and collection of programming data.
- Guided students to integrate into both academic and social communities on campus.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted tours, orientation and educational sessions for residents and families.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Customer Service Leader
Food Lion, LLC
Fayetteville, NC
08.2010 - 04.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Sustained knowledge of office procedures including cash reports, register checkups, and deposits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to complete Western Union transactions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Resident Assistant
Fayetteville State University
Fayetteville, NC
08.2015 - 05.2017
- Distributed information and directives on residence life, housing and dining services to all residents.
- Encouraged community atmosphere by implementing educational and social programs.
- Created and implemented social, educational and recreational programs for residents.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Responded to room transfers, incident reports and maintenance requests.
- Supervised daily activities and provided assistance to staff.
- Implemented and enforced university and campus housing policies.
Disability Support Administrative Assistant
Fayetteville Technical Community College
Fayetteville, North Carolina
10.2013 - 05.2017
- Greeted visitors and ascertained nature of business.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported disabled students directly during classes and laboratories.
- Monitored, tracked and conveyed important student information to Disability Support staff and professors to provide institutional accommodations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Read and directed incoming mail, prepared outgoing mail using postage meter.
- Typed and filed student confidential medical records.
- Made copies of correspondence or other documents using copy machine.
Education
Master of Science - Criminal Justice
University of Baltimore
Baltimore, MD05.2023
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC05.2017
Associate of Science - Criminal Justice Technology & Forensic Science
Fayetteville Technical Community College
Fayetteville, NC12.2013
Skills
- Customer Service
- Team Supervision
- Verbal and Written Communication
- Research and Analytical Skills
- Strong Organizational Skills
- Database and Client Management Systems
- Microsoft Office Suite
- Ease with Computers and Technology
- Meticulous Attention to Detail
- Problem Solving
- LexisNexis
- Proofreading and Editing
Certification
Criminal Justice Technology/ Courts and the Law
Criminal Justice Technology/ Essential Law Enforcement Operations Criminal Justice Technology/ Criminal Investigations
Professional Writing Certification
Safe Space Certification
SUNY Title IX Certification
Safe Zone Certification
Timeline
Resident Director
Bowie State University
11.2019 - 12.2021
Guest Services Coordinator
Towne Park Valet
07.2019 - 03.2020
Assistant Resident Director
Fayetteville State University
07.2017 - 04.2019
Resident Assistant
Fayetteville State University
08.2015 - 05.2017
Disability Support Administrative Assistant
Fayetteville Technical Community College
10.2013 - 05.2017
Customer Service Leader
Food Lion, LLC
08.2010 - 04.2019
Master of Science - Criminal Justice
University of Baltimore
Bachelor of Science - Criminal Justice
Fayetteville State University
Associate of Science - Criminal Justice Technology & Forensic Science
Fayetteville Technical Community College
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