Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vanessa Perez

Tucson,AZ

Summary

Dedicated and compassionate individual aspiring to enroll in veterinarian school, eager to leverage a diverse background in customer service, promotions, and animal welfare to contribute to the field of veterinary medicine.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Next Steps Advisor

AmeriCorps Program
08.2023 - Current
  • Monitored customer service operations to confirm compliance with quality standards.
  • Advocated for students to access available resources.
  • Assisted students in exploring and selecting career paths.
  • Empowered students through counseling and skill-building exercises.
  • Provided resources to support students in achieving career goals.

Promotions Assistant

Arizona Lotus Corpp.
05.2022 - Current
  • Solicited prizes for contests and maintained inventory for future promotions.
  • Generated on-air promotional scripts to promote client marketing and advertising initiatives.
  • Boosted brand awareness by executing promotional events and engaging with customers.
  • Managed logistics for in-store promotions and conferences, oversaw site staff, and resolved vendor issues.
  • Perform office tasks, including answering phones, drafting reports, and fulfilling assigned responsibilities.
  • Execute sales presentations, address client inquiries, and build relationships with retail partners.
  • Contribute to successful promotional initiatives by assisting in the creation of marketing materials.
  • Coordinate and set up special events organized by the marketing team.

Customer Service Representative

Walgreens
10.2020 - 06.2022
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provide courteous and efficient checkout service, modeling customer service best practices for team members.
  • Handle various customer service responsibilities in the photo area, including digital passport photo service and promotional photo product sales.
  • Attend training sessions and complete assigned modules to enhance skills and knowledge.

Animal Control Officer

Pima Animal Care Center
08.2018 - 06.2020
  • Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
  • Optimized resources by monitoring inventory levels and ordering necessary supplies for daily operations within budget constraints.
  • Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
  • Responded to 15 daily calls to enforce animal control regulations.
  • Enforce animal laws, issue citations when necessary, and maintain records of impoundments and dispositions.
  • Prepare for animal treatment-related prosecutions and testify in court as needed.
  • Perform examinations on animals for injuries or malnutrition and arrange for medical treatment.
  • Capture and remove stray or abused animals from undesirable conditions.

Recreational Aide

Pima County Natural Resources Parks & Recreation
05.2016 - 08.2018
  • Developed effective partnerships with local businesses to secure sponsorships or donations for special events or programs.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Assist in planning, organizing, and overseeing various recreational activities and special events.
  • Manage facility operations, including scheduling and overseeing facility set-ups and breakdowns.
  • Communicate effectively with parents regarding child behavioral issues.

Assistant Gymnastics Coach

Nevada Gymnastics & Dance Center
09.2014 - 05.2016
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Assisted head coach in developing tailored workout plans for individual gymnasts, improving their skills and routines.
  • Collaborated with other coaches to create a cohesive training environment, fostering teamwork and mutual support among gymnasts.
  • Aided in injury prevention through careful monitoring of athlete''s physical condition and adherence to safety guidelines during practice.
  • Instruct children in proper stretching and tumbling techniques.
  • Provide assistance on balance beam and bar exercises.
  • Address and resolve parent issues and concerns.
  • Assist in organizing day plans and routines for gymnasts.

Education

Bachelor of Science - Animal Science

University of Arizona
Tucson, AZ
05.2024

Associate of Arts - Fine Arts

Cottey College
Nevada, MO
05.2016

Skills

  • Multilingual: Spanish and Tohono O'Odham
  • Adaptability
  • Conflict Mediation
  • Group facilitation
  • Decision-Making
  • Recruitment Participation
  • Critical Thinking
  • Course Counseling
  • Animal Welfare Laws
  • Witness interviews

Certification

  • ACO - Certified Animal Control Officer

Languages

Spanish
Professional Working

Timeline

Next Steps Advisor

AmeriCorps Program
08.2023 - Current

Promotions Assistant

Arizona Lotus Corpp.
05.2022 - Current

Customer Service Representative

Walgreens
10.2020 - 06.2022

Animal Control Officer

Pima Animal Care Center
08.2018 - 06.2020

Recreational Aide

Pima County Natural Resources Parks & Recreation
05.2016 - 08.2018

Assistant Gymnastics Coach

Nevada Gymnastics & Dance Center
09.2014 - 05.2016

Bachelor of Science - Animal Science

University of Arizona

Associate of Arts - Fine Arts

Cottey College

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