Asia Wilson
Houston,TX
Summary
My purpose is to make a difference in the lives of others in any capacity. Throughout my working career, it has fulfilled me to have made an impact in every position I held. My goal is to assist with growth from within the company, make a difference, and be a complete asset that aides in reaching the goals and mission of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Loan Signing Agent/Notary Public
02.2020 - Current
- Perform accurate and efficient loan document signings for various mortgage and loan products
- Schedule loan closings with two or more parties, verify the identity of signers and ensure all signatures and initials are correctly placed
- Acquire and maintain current knowledge of state-specific notary laws and regulations to ensure compliance
- Provide exceptional customer service and communicate effectively with clients throughout the signing process
Customer Service Advocate - Remote
Highmark Inc.
Pittsburgh, PA
02.2023 - 10.2024
- Provided exceptional customer service by actively listening to customer concerns, ability to research and resolve issues efficiently, and high rate of multi-tasking
- Utilized excellent communication skills to clearly articulate complex information and policies to customers in a friendly and professional manner
- Request medical records, request prior auth's on behalf of patients, educate members on prior authorization denials
- Resolve complex billing issues
- Research appeal info, clarify claim denials; send appeals on behalf of members
- Make outbound calls to patients, providers, third party vendors, hospitals
- Schedule appointments as requested for customers
- Investigate EOB's, request coding reviews
- Resolve complex cases regarding PHI, participate in team meetings
- Collaborate with other departments within the company to resolve issues/errors
Data Collector - Independent Contractor - Remote
Placer Labs, Inc.
11.2018 - 04.2023
- Collect and download data, enter data in a timely and accurate manner using a smartphone device
- Use AI databases and computer systems for data analysis
- Follow data collection/data entry procedures
- Format statistical data
- Log daily travel and battery log history
- Update app systems on Android/IOS
- Collect data from various retail and travel locations
Transaction Coordinator, Hybrid
Liberty Title Agency
Northville, MI
02.2022 - 08.2022
- Communicate professionally and promptly with clients, agents, lenders, and other parties involved in real estate transactions
- Assist mid-level with administrative tasks, as needed
- Reviewed contracts for accuracy and completeness, addressing any discrepancies or issues as needed
- Setup/clean meeting rooms for closings
- Track inventory for office (snacks, beverages, client reception area)
- Greet clients/customers
- Answer incoming calls/outbound call to clients and third parties
- Coordinated inspections, appraisals, and other necessary services to facilitate smooth transaction process
- Maintained detailed records and files for each transaction, adhering to confidentiality and compliance requirements
- Managed transaction process from initial contract to closing, ensuring all necessary documentation and deadlines were met
Activities Aide
West Bloomfield Health and Rehab Center
West Bloomfield, MI
02.2019 - 04.2020
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life
- Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting
- Managed inventory of supplies needed for recreational programming, maintaining optimal levels without exceeding budget constraints
Certified Patient Care Tech
Garden City Hospital
Garden City, MI
11.2018 - 02.2019
- Keep patient rooms tidy and sanitized
- Assist patient with ADL's
- Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition
- Take fluid samples or other specimens for testing
- Assist nursing staff in administering basic treatments
- Perform basic nursing procedures (e.g
- Changing bandages)
- Ensure rooms have adequate patient care supplies
- Assist patients with particular issues or needs
Resident Care Associate | Medication Technician
Brookdale Assisted Living
Ann Arbor, MI
02.2014 - 07.2015
- Assisted residents with ADL's, laundry, housekeeping, bathing, eating, and monitored changes in resident's behaviors and health
- Administered prescribed medications to patients and maintained medical records under supervision of LPN
- Verified patient receiving medication and accurately recorded name of drug, dosage, and time
- Acquired vital signs and observed patient to detect response to specified types of medications
Home Health Aide
Right At Home Care
Ann Arbor, MI
01.2015 - 06.2015
- Performs personal care activities that assist the patient with activities of daily living which include (but are not limited to):
- Personal hygiene (assisting to bathroom or in using bedpan, bathing, care of mouth, skin and hair
- Performs patient-specific activities that are taught by a nurse
- Performs homemaking activities
Education
Associates Degree - Human Resource Management
Penn Foster Career School
Scranton, PA12-2025
Certificate of Technical Studies - Patient Care Technician/Certified Nurse Aide/Home
Abcott Institute
Southfield, MI09.2017
High School Diploma -
Lewis Cass Technical HS
06.2011
Some College (No Degree) - BS in Nursing/Recreational Therapy
Eastern Michigan University
Skills
- Scheduling/office setup
- Inbound/Outbound calls
- Issue resolution
- Calendar management
- WFH/Remote work
- Front/Back office skills
- CRM Software
- Microsoft Office
- Customer Service
- Client representation
- Print/fax/Scan/email
- Technical Support
- Call center experience
- Administrative Support
Affiliations
Strategic Human Resource Management Foundation, Member Since 2024
Certification
- Salesforce Administrator Certification, TBD
- Certified Notary Public, 134766001, TX
- Certified Patient Care Tech, National Healthcare Association, Q9X3G6P8, 11/01/17, 11/01/19
Languages
English, Native
Timeline
Customer Service Advocate - Remote
Highmark Inc.
02.2023 - 10.2024
Transaction Coordinator, Hybrid
Liberty Title Agency
02.2022 - 08.2022
Certified Loan Signing Agent/Notary Public
02.2020 - Current
Activities Aide
West Bloomfield Health and Rehab Center
02.2019 - 04.2020
Certified Patient Care Tech
Garden City Hospital
11.2018 - 02.2019
Data Collector - Independent Contractor - Remote
Placer Labs, Inc.
11.2018 - 04.2023
Home Health Aide
Right At Home Care
01.2015 - 06.2015
Resident Care Associate | Medication Technician
Brookdale Assisted Living
02.2014 - 07.2015
Associates Degree - Human Resource Management
Penn Foster Career School
Certificate of Technical Studies - Patient Care Technician/Certified Nurse Aide/Home
Abcott Institute
High School Diploma -
Lewis Cass Technical HS
Some College (No Degree) - BS in Nursing/Recreational Therapy
Eastern Michigan University