Summary
Overview
Work History
Education
Affiliations
Accomplishments
Timeline
Generic

Sau (Lucia) Chan

Summary

PERSONAL SUMMARY: Energetic leader promotes 17 years of medical experience with superior record of accomplishment. Ambitious and highly motivated administrative leader surpasses demanding objectives and achieves or exceeds set goals. Proactive with excellent interpersonal and communication skills.

Overview

18
18
years of professional experience
1
1
Language

Work History

Clinical Case Manager

Valera Health
New York, NY
08.2021 - Current
  • Increased referral rates by promoting community awareness and providing excellent service and building meaningful relationships with patients and caregivers in local community.
  • Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.

Advisory Board Member

Greater Chinatown Community Association
New York, NY
03.2020 - Current


  • Offered expertise on development plans to enhance implementation and routine oversight.
  • Crafted business plans that identified long term organizational goals and also detailed smaller goals to keep organization on track.
  • Focused the board on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
  • Partnered with local organizations to provide fiscal and project planning support to target populations with unique needs.


Senior Director

Mount Sinai Beth Israel, Asian Services Center
New York, New York
11.2016 - 09.2020
  • Report directly to Senior Vice President of Mount Sinai Downtown Network
  • Provide administrative support to Medical Director of Asian Services Center
  • Oversee the overall daily operation, including referrals and on-site interpretation, of the program
  • Work with International Services Team by connecting visiting medical groups from overseas -Actively participate in local physicians and community organizations’ activities and events for business development and relationship building
  • Exceptionally communicate between referring physicians and specialty physicians -Implement strategic outreach initiatives to service the Asian community in Lower Manhattan, Brooklyn and Queens by organizing health-related conference/workshops and press conference in local community organizations and senior centers with newspaper/TV coverage and developing health programs with local television and radio stations
  • Organize periodic academic presentations to introduce system-wise specialty providers to community physicians with various media platforms follow up
  • Strengthen collaborative relationships with various health care and insurance agencies for exchange of information and services with community agencies
  • Manage monthly and annual budget for expenditure record-keeping and control

Assistant Director

Mount Sinai Beth Israel F, A Beth Israel Medical Center, Asian Services Center
10.2008 - 11.2016
  • Provide administrative as well as managerial support to Medical and Executive Director
  • Implement strategic outreach initiatives to service the Asian community in Lower Manhattan and Brooklyn
  • Coordinate with departmental heads to facilitate and process observership of visiting medical professionals from overseas -Serve as patient ambassador to meet and greet international patients
  • Formulate and implement internal reporting systems for monitoring quality, process improvement, financial analysis & effective cost planning
  • Implement regular staff training including professional development/license requirement
  • Process hiring requisitions & conduct job applicant Interviews
  • Oversee the streamlined referral process for Asian physicians in patient referrals

Program Coordinator

Beth Israel Medical Center, Asian Services Center
08.2005 - 09.2008
  • Established a comprehensible and streamlined patient referral system for both outpatients’ and inpatients’ referral among private physicians, hospital staff and patients for all ambulatory specialties care appointment and inpatients’ admissions.
  • Served as community outreach liaison, coordinating with local community health care and insurance agencies

Education

Bachelor of Business Administration - Marketing, Business Journalism

Baruch College, City University of New York

Affiliations

Asian Health and Social Service Council, President

Betances Health Partnership Network Committee, Betances Medical Center

Charles B. Wang Community Health Center “OB/GYN Department’s Community Health Advisory Board”

Chinese American Medical Society “Medical Students Career Day Planning Committee”

Chinese Community Accountable Care Organization “Cultural Competency and Health Literacy Advisory Committee”

CaringKind (Alzheimer) Chinese Community Advisory Board

Chinatown NNORC Advisory Committee of VNS of NY

Chinatown NNORC Mental Health Task Force

Lower East Side Community Advisory Board

New York Asian American Advance Directive Task Force

Mount Sinai Health System-Employee Resource Group/Asian Resources Network”-Lead of Mount Sinai Beth Israel (til Sep 2020)

Mount Sinai Health System-Office of Diversity and Inclusion- “Mount Sinai Beth Israel Diversity Council” (til Sep 2020)

Mount Sinai Health System-Community Research Advisory Board (til Sep 2020)

Accomplishments

PUBLICATIONS: Co-editor “Asian Family Caregiver Handbook”, Beth Israel Medical Center 2010.


  • Certificate of Completion of Volunteer Training - Chinese American Coalition for Compassionate Care 2019
  • Certificate of Mental Health First Aid USA, National Council for Community Behavioral/Maryland Department of Health and Mental Hygiene/Missouri Department of Mental Health 2015-2018
  • Certificate of Medical Interpreting NYU SPCS 2015-2016
  • Disaster Preparedness for Hospitals and Healthcare Organizations Within the Community Infrastructure 2012
  • Core Leadership Skills Certificate Series Training Program 2010
  • National Medicare Training Program 2008, 2009 and 2010
  • Medical Interpreting and Cultural Competency Workshop-St Luke’s Roosevelt Hospital 2007

Timeline

Clinical Case Manager

Valera Health
08.2021 - Current

Advisory Board Member

Greater Chinatown Community Association
03.2020 - Current

Senior Director

Mount Sinai Beth Israel, Asian Services Center
11.2016 - 09.2020

Assistant Director

Mount Sinai Beth Israel F, A Beth Israel Medical Center, Asian Services Center
10.2008 - 11.2016

Program Coordinator

Beth Israel Medical Center, Asian Services Center
08.2005 - 09.2008

Bachelor of Business Administration - Marketing, Business Journalism

Baruch College, City University of New York

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Sau (Lucia) Chan