Summary
Overview
Work History
Education
Skills
References
Timeline
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Jalani Brown

Queens Village,New York

Summary

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Overview

4
4
years of professional experience

Work History

Front Desk Staff

Citi Field Front Desk
Queens, NY
07.2023 - 06.2024
  • Obtained insurance verifications, pre-authorizations and pre-determinations
  • Answered telephones, distributed mail, and faxes, and prepared patient files
  • Scheduled patient appointments, sent notifications and handled rescheduling needs
  • Verified data and scanned into document imaging software
  • Reviewed and correctly recorded receipts of patient payments
  • Managed transactions and printed receipts for payments

Warehouse Agent

WFS Warehouse Agent
Queens, NY
06.2023 - 06.2024
  • Collected and packaged items to successfully fulfill orders
  • Trained new team members to follow company safety policies and properly report hazards
  • Marked stock items with identification tags, stamps or electric marking tools
  • Lifted and moved heavy boxes using best ergonomic practices
  • Used pallet jacks and forklifts to load and unload freight

Administrative Assistant

Precinct
New York, NY
06.2020 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and Data Entry and Maintenance
  • Forklift operation
  • Cargo loading
  • Driving and transportation document organization and management

After-school Tutor

P.S, William Haberlre
New York, NY
05.2020 - 06.2024
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Planned lessons for allotted time to strengthen weak subjects and build skills
  • Identified learning needs and implemented fun and engaging learning activities to help students advance

Education

High School Diploma -

QUEENS HIGH SCHOOL OF TEACHING
Queens, NY
06-2023

Skills

  • Strong organization
  • Team player attitude
  • Guest amenities
  • Team building
  • Oral and written communications
  • Microsoft office
  • Problem-solving skills
  • Word processing

References

References available upon request.

Timeline

Front Desk Staff

Citi Field Front Desk
07.2023 - 06.2024

Warehouse Agent

WFS Warehouse Agent
06.2023 - 06.2024

Administrative Assistant

Precinct
06.2020 - 06.2024

After-school Tutor

P.S, William Haberlre
05.2020 - 06.2024

High School Diploma -

QUEENS HIGH SCHOOL OF TEACHING

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Jalani Brown