Michelle Svoboda
Idaho Falls,ID
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in English and Spanish.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Staff
Connections Therapy Center
Idaho Falls, ID
06.2020 - 01.2024
- Greeted customers and provided information regarding services offered.
- Answered incoming calls, responded to inquiries, and directed calls accordingly.
- Assisted with administrative tasks such as filing, photocopying, faxing, and mailing documents.
- Managed incoming referrals, gathering essential information pertaining to needs and availability, in order to facilitate efficient scheduling processing.
Case Manager/ Team Leader
Willow Sage Services
Idaho Falls, ID
11.2019 - 05.2020
- Conducted client assessments and gathered relevant information to develop comprehensive treatment plans and establish measurable goals for services
- Deliver weekly case management services by connecting clients to necessary resources and services, evaluating service adequacy, and recording progress and regression in weekly notes.
Case Manager/ Team Leader
Tueller Counseling
Idaho Falls, ID
06.2015 - 10.2019
- Conducted training for new employees and bachelors level interns, overseeing their progress and supporting them in achieving work targets and self-care objectives.
- Scheduled recurring appointments with clients to identify individual needs, supported their access to relevant resources and services, and worked closely alongside fellow healthcare providers to ensure satisfactory progress towards desired goals.
CBRS Worker
Vista Family Services
Idaho Falls , ID
08.2011 - 05.2015
- Maintained accurate records of client progress in daily notes and conducted comprehensive assessments during quarterly reviews
- Designed and executed instructional content for demographic ranges of children, adolescents, and adults emphasizing symptom management, fundamental life abilities,and interpersonal competencies.
Education
Bachelor of Arts - Social Work
Idaho State University
Pocatello, ID12.2010
Skills
- Strong Organization
- Foreign language fluency
- Team player attitude
- Documentation
- Oral and written communications
- Time Management
Certification
LSW Certification, 02/2011-present
Languages
- Fluent in English
- Fluent in Spanish with basic knowledge in Spanish reading and writing
Timeline
Front Desk Staff
Connections Therapy Center
06.2020 - 01.2024
Case Manager/ Team Leader
Willow Sage Services
11.2019 - 05.2020
Case Manager/ Team Leader
Tueller Counseling
06.2015 - 10.2019
CBRS Worker
Vista Family Services
08.2011 - 05.2015
Bachelor of Arts - Social Work
Idaho State University
LSW Certification, 02/2011-present
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