Andy Huang
Pomona,CA
Summary
Experienced [Desired Position] with a proven track record of effectively managing multiple business locations. Skilled in implementing strategies to improve operational efficiency and enhance customer satisfaction. Strong leadership and problem-solving abilities drive team performance and achieve organizational objectives.
Overview
19
19
years of professional experience
Work History
Area Manager
Green Shaker by Ten Ren’s Tea Company
09.2017 - Current
- Recruited, trained, and coached store managers and senior shift leads across multiple locations.
- Conducted sales and performance analysis to improve SOP and increase profitability.
- Ensured consistent compliance with corporate policies and operational standards.
- Assisted in on-boarding new digital tools, including scheduling and reporting platforms.
- Participate with R&D created new beverage for company
- Organized the catering event such as wedding event, Asian expo, 626 night market.
District Assistant
Boiling Point U.S.A
11.2016 - 08.2017
- Supported and coached store managers cross the region, served as corporate trainer for new staff.
- Facilitated cross-location consistency in store operations, service standards, and training execution.
- Participated to work at central kitchen at North Cal region
Senior Captain
Bellini Caffe, HUMAX ASIA
06.2016 - 09.2016
- Perform table side service
- Training new staff
- Inventory counting: wine, all silverware
Store Manager
Ten Ren’s Tea Time, Ten Ren’s Tea Company
01.2012 - 03.2016
- Set up the brand new location, make sure everything good and ready to open for business.
- Training and over watch Alhambra new Manager.
Store Manager
Ten Ren’s Tea Time, Ten Ren’s Tea Company
08.2006 - 12.2011
- Sales Forecast all year around
- Labor cost control
- Food cost control
- Human resource: recruiting, training and supervising staff
- Ensuring compliance with licensing, hygiene and health and safety
- Promoting and marketing the business
- Handling customer and complaints
- Handling administration and paperwork
Education
Hospitality Management
California State Polytechnic University, Pomona
Pomona, CAundefined
Mount San Antonio College
Walnut, CA08.2006
Skills
- Software: Microsoft Office (Word, Excel, Power Point), Adobe
- Bilingual : English and Mandarin
- Delegation
- Management skill and Customer Relation Management
- Problem Solving and People Skill
- Operations management
- Staff management
- Relationship building and management
- Team development
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Awards
Earned Excellence Award for sales jump by 20% compared to last year, 2007, Earned Excellence Award for Best Beverage sales compared to other store, 2009, Earned Excellence Award for Healthy Management, 2011, Earned Excellence Award for sales super growing,2013, Earned Excellence Award for Healthy Management, 2015
Timeline
Area Manager
Green Shaker by Ten Ren’s Tea Company
09.2017 - Current
District Assistant
Boiling Point U.S.A
11.2016 - 08.2017
Senior Captain
Bellini Caffe, HUMAX ASIA
06.2016 - 09.2016
Store Manager
Ten Ren’s Tea Time, Ten Ren’s Tea Company
01.2012 - 03.2016
Store Manager
Ten Ren’s Tea Time, Ten Ren’s Tea Company
08.2006 - 12.2011
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Mount San Antonio College
Hospitality Management
California State Polytechnic University, Pomona
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