Jennifer Ruina
Hillsborough,NJ
Overview
26
26
years of professional experience
Work History
Medical/ Clinical Manager
ValueOptions
New York, NY
02.2008 - 03.2024
- Managed a team of clinicians and support staff to ensure facilities were providing effective mental health treatment using best practices.
- Managed Clinical Operations and procedures in adherenece to state and federal guideline
- evalued quality index scores to identify opportunities for improvement.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Clinical Team Manager
ValueOptions
New York, NY
02.2005 - 02.2008
- Ensured compliance with company policies regarding call center operations.
- Monitored call center metrics including average call duration, hold times, abandonment rates.
- Set and managed performance benchmarks for call center employees.
- Managed day-to-day operations of a team of 10+ employees, providing guidance and direction as needed.
Clinical Care Manager
ValueOptions
New York, NY
09.2003 - 02.2005
- Conducted regular reviews to evaluate effectiveness of care plans provided by contracted providers and facilities.
Clinical Social Worker
Continuum Health Partnerships
New York, NY
02.2001 - 05.2003
- Educated family members and helped each support clients by improving coping techniques.
- Provided individual and family therapy to clients with mental health issues.
- Adjusted treatment plans with current interventions and progress updates.
Clinical Social Worker
Bellevue Hospital Center
New York, NY
08.1998 - 01.2001
- Provided crisis intervention services to clients experiencing acute mental health issues.
- Maintained thorough case history records and wrote detailed reports.
- Developed workable solutions for recurring problems for individuals and families.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assessed safety risks for children living at home or in foster care settings.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Education
Master of Science - Social Work
New York University
New York, NY05-1998
Bachelor of Arts - Political Science And Government
Binghamton University
Binghamton, NY05-1996
Skills
- Strategic planning
- Administrative oversight
- Supervisory experience
- Staff development
- Medical procedures
- Insurance billing
Timeline
Medical/ Clinical Manager
ValueOptions
02.2008 - 03.2024
Clinical Team Manager
ValueOptions
02.2005 - 02.2008
Clinical Care Manager
ValueOptions
09.2003 - 02.2005
Clinical Social Worker
Continuum Health Partnerships
02.2001 - 05.2003
Clinical Social Worker
Bellevue Hospital Center
08.1998 - 01.2001
Master of Science - Social Work
New York University
Bachelor of Arts - Political Science And Government
Binghamton University
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