Ka Shayla Stevens
Lawrenceville,Ga
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest team player. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Team Member, Cashier
Chipotle Mexican Grill
Duluth, GA
06.2017 - 08.2017
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer concerns.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Operated register to process payments and collect cash payment for order totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Sought out ways to go above and beyond job requirements.
- Maintained cash drawer of $[100] or more per shift.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Customer Service Cashier
Smallcakes Snellville, A Cupcakery & Creamery
Snellville, GA
06.2021 - Current
- My job is to decorate cupcakes and sell cupcakes while providing excellent customer service.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Cadet in Training
Fort Valley State Campus Police
Fort Valley, Ga
08.2005 - 12.2021
- Cadet In training
- Tracked attendance and progress against goals for each participant.
Education
High School Diploma -
Duluth High School
Duluth, GA 01.2016 - 05.2018
Bachelors Of Arts - Criminal Justice
Fort Valley State University(HBCU)
Fort Valley, GA 08.2018 - 12.2021
Skills
Cash drawer management
Refunds and exchanges
Payment collection
Customer Relations
Order taking
Cash Handling
Cleaning and sanitizing
Staff Training
Basic math skills
Refund handling
Cash register operation
Money handling
Staff education and training
Time management skills
Product restocking
Team Building
Additional Information
- AWARDS/ Clubs , MG Experience Scholarship Hope Scholarship Dean’s List Cheer Award (Plaque) Criminal Justice Club National Council Of Negro Women-NCNW “ORG”
Timeline
Customer Service Cashier
Smallcakes Snellville, A Cupcakery & Creamery
06.2021 - Current
Bachelors Of Arts - Criminal Justice
Fort Valley State University(HBCU)
08.2018 - 12.2021
Team Member, Cashier
Chipotle Mexican Grill
06.2017 - 08.2017
High School Diploma -
Duluth High School
01.2016 - 05.2018
Cadet in Training
Fort Valley State Campus Police
08.2005 - 12.2021