Xactimate
Olivia Parfait
Houma,LA
Summary
Ambitious, career-focused job seeker, anxious to obtain a desk claims adjuster position to help launch career while achieving company goals by closing high quality claims quickly with outstanding customer service.
Overview
16
16
years of professional experience
Work History
Property, Auto, and Contents
Independent Adjuster
07.2024 - Current
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Identified suspicious losses and contacted manager for investigative assistance.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Scoped and photographed properties for defects and damage.
- Negotiated settlement agreements.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
HR Assistant
Amazon
Virtual
11.2022 - Current
- Safeguarded human resource and employee information with complete discretion.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every employee.
- Handled escalated employee concerns to preserve satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Bridge Operator 2
Department of Transportation and Development
Houma, LA
01.2019 - Current
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Maintained and organized Daily Work Reports, Daily Boat Logs, Daily Radio Logs, Monthly Bridge Reports, Accident Reports, and Generator reports.
- Provided excellent service and attention to public and businesses when face-to-face or through phone conversations and VHF Radio Communications.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Tax Preparer
Olivia's Tax Prep
Houma, LA
01.2009 - 01.2021
- Determined clients' eligibility for tax credits, abatements or deductions through careful research.
- Supplied detailed tax documentation needed to submit individual returns.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Liaised between clients and tax authorities such as IRS representatives.
Education
GED -
Louisiana Community & Technical College
Houma, LA01.2018
Skills
- Knowledgeable in Word and Excel
- Outstanding Customer Service
- Attention to Detail
- Workflow Management
- Data Record Entry and Keeping
Licenses
Louisiana Property and Casualty
Texas
Mississippi
Florida
South Carolina
Volunteer Outreach
Event Coordinator for Vision Christian Center
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Treat others in the same way that you would want them to treat you.
Luke 6:31
Certification
MOCAT
LA Citizens
StateFarm
Xactimate
AVDI Auto Damage
Online Auto Training
Mathew Allen's FTD
Software
Timeline
Property, Auto, and Contents
Independent Adjuster
07.2024 - Current
HR Assistant
Amazon
11.2022 - Current
Bridge Operator 2
Department of Transportation and Development
01.2019 - Current
Tax Preparer
Olivia's Tax Prep
01.2009 - 01.2021
GED -
Louisiana Community & Technical College
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