Alexus Smith
Fort Worth,TX
Summary
Actively seeking a position where I can contribute the experience I have in this field to the success of the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Auto Property Claims Adjuster
Liberty Mutual
11.2023 - Current
- Exercised proper judgment and decision making to analyze over Number claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Claims Adjuster
Crawford & Company
04.2021 - Current
- My position requires me to investigate lost or damaged packages to determined if cause by mishandle or improper packing as well as dishonesty
- I also pay out declared value claims as well as insurance
- Teaching new employees how to do both
Data Entry Analyst
Ceris Corvel
11.2020 - 04.2021
- Data Entry for medical bills
- Determine which line is appropriate to use
- Typing speed increased
- Detail oriented
- Complete files before deadlines
- Prioritizing and organizing files
Fraud Analyst II
BC Forward/ Bank of America
12.2019 - 02.2020
- Blocking and unblocking Credit Cards
- General customer service request
- Applications for credit line increase
- Initiate claim, identity theft, fraudulent transactions and billing disputes
- Update account information provide client with a generous amount of ways to protect their account and their identity
Customer Service Representative
Dillard's Direct
07.2018 - 12.2019
- Inbound and Outbound calls to maintain communication throughout the customer ordering process as needed
- Addressed questions, concerns, and complaints of external customers, regarding payments issues, order holds, backorder items, shipping delays and possible fraudulent orders
- Provided fraud preventive services, such as verifying orders, verifying credit card and shipping address
- Processed incomplete orders and placed orders for online customers, catalog customer via phone
Bank Personal Bank Teller
First Convenience
01.2018 - 08.2018
- Responsible for handling customer financial transactions, such as deposits, withdrawals, transfers, money orders, and check cashing
- Promoted the bank's services, special savings accounts, business accounts or an additional checking account to customers
- Counted cash daily, provides excellent customer service, assisted with deposit slips and paperwork, managing ATM deposits, and balancing numbers/accounts for all transactions at the end of the day
Store Manager
Chicken Express
08.2014 - 12.2017
- Responsible for maintaining the restaurant's revenue, profitability and quality goals
- Provided efficient restaurant operation, as well as maintaining high production, productivity, quality, and customer-service standards
- Assisted with the hiring process by acquiring qualified cooks, cashiers, backwashes, crew leaders, crew members, and assistant managers
- Processed weekly schedules, overseen food preparations and made sure the store complied with health and safety restaurant regulations
Education
Associate Of Business Administration - Business Administration And Management
Tarrant County College
Fort Worth, TX04.2024
High School Diploma -
Southwest High School of Fort Worth
Fort Worth, TX05.2015
Skills
- Customer Service
- Microsoft Word
- Fraud Analyst
- Organizational Skills
- Leadership Experience
- Data Entry
- Typing
- Sales Experience
- Phone Etiquette
- Store Management Experience
- Microsoft Excel
- 10 Key Data Entry
- Cold Calling
- Negotiation
- Time Management
- Microsoft Office
- Claims
- Management
- Communication Skills
- Microsoft Outlook
- Claims processing
- Claims investigation
- Excellent people skills
- Policy interpretation
- Excellent time management skills
- Critical thinking
- Insurance policy knowledge
- Decision-making
- Team collaboration
- Liability determination
Certification
All Lines Adjusters License, 03/22, Present
Timeline
Auto Property Claims Adjuster
Liberty Mutual
11.2023 - Current
Claims Adjuster
Crawford & Company
04.2021 - Current
Data Entry Analyst
Ceris Corvel
11.2020 - 04.2021
Fraud Analyst II
BC Forward/ Bank of America
12.2019 - 02.2020
Customer Service Representative
Dillard's Direct
07.2018 - 12.2019
Bank Personal Bank Teller
First Convenience
01.2018 - 08.2018
Store Manager
Chicken Express
08.2014 - 12.2017
High School Diploma -
Southwest High School of Fort Worth
Associate Of Business Administration - Business Administration And Management
Tarrant County College
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