Lorna Pratt
Property Damage Adjuster
San Antonio,Texas
Summary
Detail-oriented professional with extensive experience in customer service and real estate sales. Proficient in interviewing, hiring, and training, with strong organizational and communication skills. Skilled in MS Word, PowerPoint, Excel, and office equipment operation. Recognized for critical thinking and committed to delivering exceptional results.
Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Auto Property Claims Adjuster
Freedom National Insurance
Newport Beach, CA
02.2026 - 08.2026
- Analyzed loss documentation to assess damages and calculate settlement amounts accurately.
- Evaluated property damage claims to determine validity and coverage under policy terms.
- Collaborated with insured parties and contractors to facilitate timely claims resolution.
- Conducted field inspections to gather evidence and support claims investigations effectively and made liability decisions.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
DRP Status Team Adjuster & Property Adjuster
ALLCAT (USAA contract)
San Antonio, Texas
04.2019 - 12.2020
- Communicated statuses of deductibles, payments, estimates, assignments, and other information to repair shops, ensuring clarity and alignment on claims processing.
- Reviewed independent adjuster’s report and based claim decisions on photos & estimates
- Utilized PLR and Xactanalysis to document, collaborate and process property claims.
- Managed a high volume of communications daily to ensure timely responses on a daily basis; Top producer in both departments
- Reviewed independent adjuster's reports and determined claim decisions based on photos and estimates, ensuring accurate evaluations aligned with company standards.
- Updated documents daily with accurate information in PLR.
Complex Customer Service Representative
UMR- UNITED HEALTH GROUP
San Antonio, Texas
07.2017 - 04.2019
- Specialized in the National Accounts Department.
- Assisted callers with benefits inquiries and provided detailed information on claim questions using various software programs.
- Analyzed and processed claims to ensure accuracy and compliance.
- Handled high-volume calls and deescalated upset callers to resolve issues effectively.
Property & Casualty Insurance Sales Agent
QUALFON-ANSWER FINANCIAL
San Antonio, Texas
08.2016 - 02.2017
- Counseled customers on insurance needs through incoming calls, ensuring clarity and understanding of options available.
- Answered incoming calls providing counseling to customers on their insurance needs.
- Utilized 25 computer rater systems across multiple companies, primarily leveraging ART system for accurate quote issuance.
- Extremely motivated in sales position and would often find ways to explain policy information in layman's terms.
- Hard working and knowledgeable using creative ways to help save the customer money.
- Delivered friendly and effective customer service while adapting to diverse customer personalities and inquiries.
Education
No Degree - Nursing Science
San Antonio College
San Antonio, TexasNo Degree - Nursing
Excelsior College
Albany, New YorkDiploma - Professional Pharmacy Technician Program
Ashworth University
Atlanta, GeorgiaAssociates of Science - Health Services
Colorado Technical University
Colorado Springs, Colorado11-2011
Skills
- Claims processing
- Customer engagement
- Damage assessment
- Policy interpretation
- Insurance regulations
- Analytical thinking
- Technical proficiency
- Critical reasoning
- Logical
- Excellent people skills
Certification
General Lines Agent: Life, Accident, Health, and HMO, Property and Casualty, All Lines Adjuster’s License
Timeline
Auto Property Claims Adjuster
Freedom National Insurance
02.2026 - 08.2026
DRP Status Team Adjuster & Property Adjuster
ALLCAT (USAA contract)
04.2019 - 12.2020
Complex Customer Service Representative
UMR- UNITED HEALTH GROUP
07.2017 - 04.2019
Property & Casualty Insurance Sales Agent
QUALFON-ANSWER FINANCIAL
08.2016 - 02.2017
Associates of Science - Health Services
Colorado Technical University
Diploma - Professional Pharmacy Technician Program
Ashworth University
No Degree - Nursing
Excelsior College
No Degree - Nursing Science
San Antonio College