Randall Patton
Indianapolis,IN
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
5
5
years of professional experience
Work History
Auto insurance claims adjuster
Geico
03.2021 - Current
- Educating customers on insurance.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
Electronics Associate
Walmart
06.2019 - 02.2021
- Increased customer satisfaction, providing timely technical support and resolving product issues.
- Boosted sales by effectively demonstrating product features, benefits, and compatibility to potential buyers.
- Maintained an organized, clean, and visually appealing electronics department for a better shopping experience.
- Assisted customers with troubleshooting issues, offering prompt solutions that met their needs.
- Contributed to inventory management by accurately tracking stock levels and placing orders as needed.
- Enhanced customer loyalty by delivering personalized service and addressing concerns in a timely manner.
Team Member
Sodexo
10.2018 - 08.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Some college -
Indiana State University
Core 40 Diploma -
Ben Davis High School
Indianapolis, IN06.2017
Skills
- Automobile Claims Specialist
- Claims Processing
- Legal Proceedings Knowledge
- Policy Investigations
- Data Analysis
- Sales Background
- Claims Adjuster License
- Appointment Scheduling
- Paperwork Processing
- Call Management
- Complaint Resolution
- Product Knowledge
- Prioritization
- Critical Thinking
- Receiving Support
Timeline
Auto insurance claims adjuster
Geico
03.2021 - Current
Electronics Associate
Walmart
06.2019 - 02.2021
Team Member
Sodexo
10.2018 - 08.2020
Some college -
Indiana State University
Core 40 Diploma -
Ben Davis High School
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