CMR
Jennifer Ehrman
Kissimmee,FL
Summary
Dedicated customer service specialist with extensive experience in fast-paced environments, skilled in managing high levels of inbound and outbound calls and ensuring high levels of customer satisfaction. Proficient in using advanced CRM software to streamline customer interactions and adapt at resolving complaints efficiently. Known for excellent multitasking abilities and a strong work ethic, contributing significantly to team success and company reputation.
Overview
19
19
years of professional experience
Work History
Housekeeper
Walt Disney World Parks and Resorts
Kissimmee, FL
09.2021 - 03.2024
- Maintained cleanliness and hygiene in bathroom facilities by diligently cleaning toilets, tubs, showers, and sinks.
- Performed floor maintenance duties including sweeping, mopping, vacuuming carpets and rugs, and dusting furniture.
- Utilized deep-cleaning methods to enhance sanitation in targeted areas.
- Provided excellent customer service by maintaining positive interactions with clients and guests.
- Maintained well-stocked and well-organized service carts for efficient and timely cleaning services.
Customer Service Representative
CVS Pharmacy
Dade City, FL
05.2019 - 10.2021
- Provided support to customers by assisting with product selection, ordering, billing, returns, exchanges and technical inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a comprehensive log of customer interactions, transactions, and comments for future use.
- Promptly and efficiently resolved customer complaints
- De-escalated challenging customer issues while displaying a composed and amicable attitude.
- Remained calm and professional in stressful circumstances, and effectively.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Medical Assistant/Phlebotomist
John T Mather Memorial Hospital
Port Jefferson, FL
01.2010 - 05.2019
- Monitored vital signs of hospitalized patients during their hospital or clinic stay.
- Performed diagnostic tests such as EKGs, spirometry testing, and audiograms under physician's request.
- Managed incoming calls, booked appointments, and maintained a professional demeanor to ensure smooth patient traffic.
- Administered diagnostic tests using x-ray and electrocardiogram (EKG).
- Ensured proper handling of laboratory specimens by collecting, labeling and storing them correctly.
- Obtained samples from individuals across different age ranges, including pediatric, adult, geriatric populations, as well as those with special needs.
- Efficiently handled emergency situations with promptness and effectiveness.
- Verified patient information before collecting specimens.
- Executed proper venipuncture and blood collection techniques based on established protocols.
- Handled specimen preparation for transport to outside laboratories.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Assisted in the training and mentoring of new phlebotomy staff.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Adherence to healthcare regulations like HIPAA and OSHA standards.
- Used heel and finger stick methods to obtain blood from capillaries.
Restaurant Server
TRUMPETS on the Bay
Eastport, NY
05.2005 - 08.2010
- Performed routine side work tasks, including polishing glassware and replenishing condiments.
- Ensured the restaurant area remained clean and presentable at all times through continuous upkeep and regular cleaning of tables, chairs, floors, counters, and windowsills.
- Maintained accurate records of customer transactions through cash registers and POS systems
- Displayed expertise in alcoholic beverage selections while providing drink recommendations to customers.
- Greeted and seated customers promptly, courteously, and professionally.
- Ensured compliance with safety procedures while working with food items and cleaning materials.
- Efficiently delivered beverages, appetizers, entrees, and desserts to guests.
- Operated POS terminals or special events. Assisted other servers as needed during peak hours.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Built strong relationships with guests, resulting in increased repeat business due to outstanding customer service.
- Trained new hires on restaurant protocols and presentation methods.
Education
Certification - Medical Assisting/Phlebotomy/Electrocardiography
Western Suffolk BOCES
Northport, NY10-2007
Associate of Arts - Nursing
Suffolk Community College
Selden, NY05-2000
Skills
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Account updating
- Complaint resolution
- Product Knowledge
- Multi-Task Management
- Prioritization
- Customer Relations
- Conflict Resolution
Certification
- PT - Phlebotomy Technician
Accomplishments
- Educated 50 phlebotomy students on venipuncture and capillary puncture techniques.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Achieved 100% error-free rate in 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementWork-life balanceHealthcare benefitsSoftware
POS
Languages
English
Native language
Timeline
Housekeeper
Walt Disney World Parks and Resorts
09.2021 - 03.2024
Customer Service Representative
CVS Pharmacy
05.2019 - 10.2021
Medical Assistant/Phlebotomist
John T Mather Memorial Hospital
01.2010 - 05.2019
Restaurant Server
TRUMPETS on the Bay
05.2005 - 08.2010
Certification - Medical Assisting/Phlebotomy/Electrocardiography
Western Suffolk BOCES
Associate of Arts - Nursing
Suffolk Community College