Dustin Helwig
Grants Pass,Oregon
Summary
Experienced in strategic planning and complex problem-solving. Excels at leading cross-functional teams through effective communication and creative thinking. Demonstrated leadership skills through fostering team growth and championing operational excellence. Passion for writing and knack for storytelling. Highly motivated and creative professional. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability. Swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Yahoo! Inc.
07.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Farm Manager
Richies Ranch
06.2021 - 03.2024
- Identified areas of improvement in terms of cost savings or increased productivity
- Managed the recruitment, training, supervision and evaluation of farm staff
- Conducted research on new farming techniques or methods that could improve output
- Monitored weather conditions to determine optimal timing for planting and harvesting activities
- Inspected facilities regularly to ensure they meet safety standards and are properly maintained
- Inspected crops, fields or plant stock to determine conditions and need for cultivating or spraying
- Established and maintained a safe working environment in compliance with health regulations
Quality Control/Floor Operations Manager
DSF Quality Machining
04.2014 - 06.2021
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Utilized strong analytical and problem-solving skills to address operational issues
- Offered constructive feedback to team members, boosting overall job performance
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
Assistant Manager
Richards Bar & Grille
09.2018 - 02.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Tracked store inventories and replenished products according to demand
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Implemented innovative strategies for increasing efficiency in daily operations
Owner
DEH Enterprise LLC
01.2016 - 08.2018
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Managed budgets effectively by accurately forecasting expenses and revenues
- Monitored industry trends to identify opportunities for improvement
- Drafted a business plan that outlined company goals and objectives
- Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels
- Provided strategic direction for the organization's long-term goals and objectives
Education
Business -
St. Petersburg College
Seminole, FlHigh School Diploma -
Osceola High School
Seminole, FL06.2012
Skills
- Problem resolution
- Conflict resolution
- Adaptive team player
- Positive and professional
- Customer service
- Customer relations
- Strategic thinking
- Self motivated
- Service-oriented self-starter
References
- Nico Difrenna, Owner Boss, (727) 744-7593, difrennar@gmail.com
- Scott Fletcher, Owner Boss, (727) 572-9333, dsfqualitymachining@gmail.com
- Jordan Ramsey, Owner Boss, (727) 798-4402, JordanRamsey2605@gmail.com
Timeline
Customer Service Representative
Yahoo! Inc.
07.2024 - 12.2024
Farm Manager
Richies Ranch
06.2021 - 03.2024
Assistant Manager
Richards Bar & Grille
09.2018 - 02.2020
Owner
DEH Enterprise LLC
01.2016 - 08.2018
Quality Control/Floor Operations Manager
DSF Quality Machining
04.2014 - 06.2021
Business -
St. Petersburg College
High School Diploma -
Osceola High School
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