Jahi Brown
Tuscaloosa,AL
Summary
Goal oriented communicator with the drive to be the best at whatever it is I'm doing. Extremely team oriented but also Extremely competitive and not a stranger to being a motivating leader.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
AT&T
01.2022 - Current
- Utilized strong customer service skills to meet and exceed sales goals averaging over 180% overall attainment since my first month.
- Managed deposits, financial transactions and business inventory.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Answered questions about current promotions and resolved issues according to store policies.
- Cross-sold products to boost overall sales purchases.
- Used product knowledge to suggest items to match client needs.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Driver
Joyride Tuscaloosa
08.2018 - Current
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Checked vehicle after shift for damage.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Transported riders to designated stops according to pre-determined schedules.
- Delivered customer orders and collected payments to keep accounts current.
Electronics Sales Associate
Target
01.2021 - 03.2022
- Managed quality control and maintained high level of customer satisfaction.
- Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Packed electronic items and warranty cards in original packaging.
- Led customers to designated aisles and shelves for specified items.
Server
Red Lobster
05.2018 - 09.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Electronics Sales Associate
Walmart
05.2017 - 01.2018
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Led customers to designated aisles and shelves for specified items.
- Kept pricing information current and informed customers of promotions and discounts.
Education
Some College (No Degree) - Management Information Systems
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Hillcrest High School
Tuscaloosa, AL05.2017
Skills
- Upselling Strategies
- Offering Advice
- Welcoming Customers
- Explaining Instructions
- Ability to Lift 40 pounds
- Sales Contracts
- Team Leadership
- Store Opening and Closing
- Friendly and Helpful
- Creative Thinking
- Information Analysis
- Goal-Driven
- Decision Making
- Positive Customer Engagement
- Attention to Detail
- Brand Promotion
- Handling Customer Complaints
- Collecting Payments
- Purchase Recommendations
Accomplishments
- Fun fact: I'm a 2019 SEC champion
Timeline
Assistant Sales Manager
AT&T
01.2022 - Current
Electronics Sales Associate
Target
01.2021 - 03.2022
Driver
Joyride Tuscaloosa
08.2018 - Current
Server
Red Lobster
05.2018 - 09.2019
Electronics Sales Associate
Walmart
05.2017 - 01.2018
Some College (No Degree) - Management Information Systems
The University of Alabama
High School Diploma -
Hillcrest High School