Alexis Faulkner
Olive Branch,MS
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Assistant
St. Jude Children Research Hospital
Memphis, TN
08.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Performed medical records management, including filing, organizing and scanning documents.
- Order supplies, inventories, and toys for the clinic.
CNA/scheduler
Batesville Health and Rehabilitation
Batesville, MS
06.2021 - 11.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Trained and supervised employees on office policies and procedures.
Patient Scheduling Coordinator
Oxford OBGYN
Oxford, MS
02.2021 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
Office Cordinator
Faulkner Healthcare Agency
Tupelo, MS
03.2019 - 08.2021
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate Of Applied Arts -
Northwest Community College
Senatobia, MS05.2019
Skills
- Patients' vital signs
- Patient care coordination
- Adaptability in healthcare settings
- Patient scheduling
- Clinical support
- Specimen collection
- Procedure preparations
- Supply restocking
- Medical equipment operation
- Sterilization techniques
- Insurance verification
Certification
Certified Nursing Assistant
Medical Assistant
CPR Instructor
Timeline
Clinical Assistant
St. Jude Children Research Hospital
08.2024 - 02.2025
CNA/scheduler
Batesville Health and Rehabilitation
06.2021 - 11.2022
Patient Scheduling Coordinator
Oxford OBGYN
02.2021 - 08.2021
Office Cordinator
Faulkner Healthcare Agency
03.2019 - 08.2021
Associate Of Applied Arts -
Northwest Community College