Erica Kallio
Danielson,United States
Overview
25
25
years of professional experience
Work History
Universal Banker
Berkshire Bank
03.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, made debit cards
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers and calculators
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
Pro Sales Specialist
Lowes Home Improvement
03.2017 - 06.2023
- Pro/contractor relationship management
- Register and phone sales
- Credit card applications
- Estimates
- Order/deliveries management
- Special order product design
- Product suggestion
- Emails/faxing/file maintenance
- Switchboard operations
- Maintenance of Spanish-speaking clients
Manager/Stylist/Barber
The Shop
03.2015 - 03.2018
- Customer Relations
- Employee issues
- Scheduling
- Cash Register
- Daily Reconciliation
- Deposits
- Public Relations/Events
- Hair Cutting/Styling/Coloring/ Wax Services
Senior Customer Service Representative
Bollore Inc
07.1999 - 07.2010
- Purchase order processing/entry/tracking/verification
- Freight comparison for cost effectiveness
- Transportation Manager Assistant/export shipments
- Filing/data entry/spreadsheets
- Telephone customer relations/switchboard
- External/internal sales support
- Training of new Customer Service Associates
- Product number and customer data maintenance
Education
Phlebotomy/Medical Science -
Quinebaug Valley Community College
Danielson, CT05.2008
Office Administrative Sciences -
Quinebaug Valley Community Technical College
Danielson, CT05.1997
Skills
- Multi-tasking
- Fast-paced environment
- Communication
- Organizational skills
Timeline
Universal Banker
Berkshire Bank
03.2024 - Current
Pro Sales Specialist
Lowes Home Improvement
03.2017 - 06.2023
Manager/Stylist/Barber
The Shop
03.2015 - 03.2018
Senior Customer Service Representative
Bollore Inc
07.1999 - 07.2010
Phlebotomy/Medical Science -
Quinebaug Valley Community College
Office Administrative Sciences -
Quinebaug Valley Community Technical College