Erica Kallio
Danielson,United States
Overview
25
25
years of professional experience
Work History
Universal Banker
Berkshire Bank
03.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, made debit cards
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers and calculators
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
Pro Sales Specialist
Lowes Home Improvement
03.2017 - 06.2023
- Pro/contractor relationship management
- Register and phone sales
- Credit card applications
- Estimates
- Order/deliveries management
- Special order product design
- Product suggestion
- Emails/faxing/file maintenance
- Switchboard operations
- Maintenance of Spanish-speaking clients
Manager/Stylist/Barber
The Shop
03.2015 - 03.2018
- Customer Relations
- Employee issues
- Scheduling
- Cash Register
- Daily Reconciliation
- Deposits
- Public Relations/Events
- Hair Cutting/Styling/Coloring/ Wax Services
Senior Customer Service Representative
Bollore Inc
07.1999 - 07.2010
- Purchase order processing/entry/tracking/verification
- Freight comparison for cost effectiveness
- Transportation Manager Assistant/export shipments
- Filing/data entry/spreadsheets
- Telephone customer relations/switchboard
- External/internal sales support
- Training of new Customer Service Associates
- Product number and customer data maintenance
Education
Phlebotomy/Medical Science -
Quinebaug Valley Community College
Danielson, CT05.2008
Office Administrative Sciences -
Quinebaug Valley Community Technical College
Danielson, CT05.1997
Skills
- Multi-tasking
- Fast-paced environment
- Communication
- Organizational skills
Timeline
Universal Banker
Berkshire Bank
03.2024 - Current
Pro Sales Specialist
Lowes Home Improvement
03.2017 - 06.2023
Manager/Stylist/Barber
The Shop
03.2015 - 03.2018
Senior Customer Service Representative
Bollore Inc
07.1999 - 07.2010
Phlebotomy/Medical Science -
Quinebaug Valley Community College
Office Administrative Sciences -
Quinebaug Valley Community Technical College
Similar Profiles
Carolyn ChilaCarolyn Chila
Bank Teller at Berkshire BankBank Teller at Berkshire Bank
Nikai FondonNikai Fondon
Financial Inclusion Community Liaison at Berkshire BankFinancial Inclusion Community Liaison at Berkshire Bank
William WinneroskiWilliam Winneroski
Digital Customer Service Associate at Berkshire BankDigital Customer Service Associate at Berkshire Bank
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System