Overview
Work History
Education
Skills
Timeline
Generic

Erica Kallio

Danielson,United States

Overview

25
25
years of professional experience

Work History

Universal Banker

Berkshire Bank
03.2024 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, made debit cards
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers and calculators
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse

Pro Sales Specialist

Lowes Home Improvement
03.2017 - 06.2023
  • Pro/contractor relationship management
  • Register and phone sales
  • Credit card applications
  • Estimates
  • Order/deliveries management
  • Special order product design
  • Product suggestion
  • Emails/faxing/file maintenance
  • Switchboard operations
  • Maintenance of Spanish-speaking clients

Manager/Stylist/Barber

The Shop
03.2015 - 03.2018
  • Customer Relations
  • Employee issues
  • Scheduling
  • Cash Register
  • Daily Reconciliation
  • Deposits
  • Public Relations/Events
  • Hair Cutting/Styling/Coloring/ Wax Services

Senior Customer Service Representative

Bollore Inc
07.1999 - 07.2010
  • Purchase order processing/entry/tracking/verification
  • Freight comparison for cost effectiveness
  • Transportation Manager Assistant/export shipments
  • Filing/data entry/spreadsheets
  • Telephone customer relations/switchboard
  • External/internal sales support
  • Training of new Customer Service Associates
  • Product number and customer data maintenance

Education

Phlebotomy/Medical Science -

Quinebaug Valley Community College
Danielson, CT
05.2008

Office Administrative Sciences -

Quinebaug Valley Community Technical College
Danielson, CT
05.1997

Skills

  • Multi-tasking
  • Fast-paced environment
  • Communication
  • Organizational skills

Timeline

Universal Banker

Berkshire Bank
03.2024 - Current

Pro Sales Specialist

Lowes Home Improvement
03.2017 - 06.2023

Manager/Stylist/Barber

The Shop
03.2015 - 03.2018

Senior Customer Service Representative

Bollore Inc
07.1999 - 07.2010

Phlebotomy/Medical Science -

Quinebaug Valley Community College

Office Administrative Sciences -

Quinebaug Valley Community Technical College

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Erica Kallio