Abdullah Aljaaf
Burke,VA
Summary
Diligent, results-oriented, and systematic professional with 8 years of expertise in sales and customer service. Safety-focused with enforcing regulatory compliance with applicable workplace, personnel, and environmental regulations. Unsurpassed attention to detail and superior ethics. Focused on balancing customer needs and sales targets. Well-versed in developing long-lasting and productive relationships. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
8
8
years of professional experience
Work History
Universal Banker
M&T Bank
Merrifield, VA
09.2021 - Current
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Completed routine transfers, deposits and bill payments.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Assisted customers by answering banking questions and recommending solutions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
LEAD
Ourisman Chrysler, Dodge. Jeep
Alexandria, VA
01.2020 - 03.2020
- Furloughed due to Covid19 pandemic)
- Met and greeted, presentation, test drive and wrote up portion of sales process
- Developed and implemented sales personnel schedules
- Developed career skills through regular training and instruction
- Tracked and filtered all incoming calls and took messages
- Verified in-stock position for inside sales staff
- Achieved individual sales goals and customer service goals
- Tested drives vehicles and prepared vehicle for delivery to customer
- Upheld company's non-disclosure and confidentiality policies and agreements
- Demonstrated and promoted company culture, values and management philosophy
- Inspected vehicles and notified supervisor of any damage.
SALES ASSOCIATE
J. Crew
Mclean, VA
06.2017 - 01.2020
- Maintained corporate visual and upheld company’s merchandising standards
- Tracked customer interactions with customer service tickets
- Supported store operations including inventory, equipment transactions and payment activity
- Assisted store manager with creation of monthly store schedule
- Maintained good relationship with store management team and staff
- Demonstrated excellent qualitative and quantitative analytical skills.
TEAM MEMBER
Chick-Fil-A
Vienna, VA
08.2015 - 06.2017
- Met and greeted Guests in friendly and warm manner
- Directed and consistent communication with culinary and management team
- Maintained clear and obstruction free service corridor
- Followed proper payroll, uniform and grooming policies and procedures
- Ensured knowledge of menu and restaurant promotions and specials
- Packaged all menu items and checked for product quality and consistency
- Displayed importance of placing guests' needs first on consistent basis
- Educated, sampled and served customers food and beverage products
- Reported any guest complaints to Manager on Duty immediately
- Recorded meal counts, reservations and additional charges.
Education
Bachelor’s Degree of - Criminology
Old Dominion University
Norfolk, VA06.2024
High School Diploma -
Annandale HighSchool
01.2016
Skills
- Negotiation
- Time Management
- Multi-Tasking
- Selling Skills
- Microsoft Office and
- Software skills
- Bilingual
- Team Collaboration
- Cash Handling
- Employee Training Assistance
Languages
Arabic
Native/ Bilingual
Timeline
Universal Banker
M&T Bank
09.2021 - Current
LEAD
Ourisman Chrysler, Dodge. Jeep
01.2020 - 03.2020
SALES ASSOCIATE
J. Crew
06.2017 - 01.2020
TEAM MEMBER
Chick-Fil-A
08.2015 - 06.2017
Bachelor’s Degree of - Criminology
Old Dominion University
High School Diploma -
Annandale HighSchool