Melanie Bostic-Brierre
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Universal Banker
Northfield Bank
Brooklyn, NY
01.2024 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Reported daily averages and shortages to operations department.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Developed and oversaw events to bring in customers and promote products.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Business Associate
TD BANK
BROOKLYN
04.2021 - 12.2024
- Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs
- Refers customers to appropriate business lines as needed to ensure customer needs are met
- Cross-trained on the products and operational processes associated with the Platform and assists clients with related activities
- Assists with quarterly and monthly audits under duo control.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received and counted daily inventories of cash, drafts and checks.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Generated leads with Salesforce and developed sales funnels.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Supported the implementation of new systems related to banking operations.
Teller II
TD BANK
BROOKLYN
10.2015 - 04.2021
- Processed checking/savings deposits, loan payments, bank check purchases and other teller transactions
- Assessed clients' needs and resolved complaints
- Built rapport with clients and identified additional needs to increase business and exceed quarterly sales goals
- Balanced cash drawer, adhered to safety deposit box guidelines, and performed other outlined procedures
- Assisted Head Teller with training of new employees and daily operational duties
- Tracked store inventory and placed orders when necessary
- Accessed company databases to complete data entry, complex reports, and retrieval of confidential information
- Answered multi-line telephones and professionally distributed calls to appropriate employees and departments.
Education
Bachelor of Science in Criminal Justice -
John Jay College
05.2020
Associate of Science in Criminal Justice -
LaGuardia College
06.2016
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, & Outlook Office
- Google Suite
- Organization
- Leadership
- Teamwork
- Verbal and Written Communication
- Critical Thinking & Problem Solving
- Negotiation
- Risk management understanding
- Check processing
Awards
- Citation of Honors Award
- Science Honors Award
- Supreme Court Achievement Award
Community Service
- Donated and Participated in the Alzheimer’s Walk
- Breast Cancer Walk
- Autism Walk
Affiliations
- Kappa Phi Alpha Inc.
- Legendary experience index League leaders of brooklyn.
References
References available upon request.
Timeline
Universal Banker
Northfield Bank
01.2024 - Current
Business Associate
TD BANK
04.2021 - 12.2024
Teller II
TD BANK
10.2015 - 04.2021
Bachelor of Science in Criminal Justice -
John Jay College
Associate of Science in Criminal Justice -
LaGuardia College