Melanie Bostic-Brierre
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Universal Banker
Northfield Bank
01.2024 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Identified transaction errors when debits and credits did not balance.
- Developed and oversaw events to bring in customers and promote products.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Business Associate
TD BANK
04.2021 - 12.2024
- Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs
- Cross-trained on the products and operational processes associated with the Platform and assists clients with related activities
- Assists with quarterly and monthly audits under duo control.
- Generated leads with Salesforce and developed sales funnels.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Teller II
TD BANK
10.2015 - 04.2021
- Processed checking/savings deposits, loan payments, bank check purchases and other teller transaction
- Built rapport with clients and identified additional needs to increase business and exceed quarterly sales goals
- Balanced cash drawer, adhered to safety deposit box guidelines, and performed other outlined procedures
- Assisted Head Teller with training of new employees and daily operational duties
- Tracked store inventory and placed orders when necessary
Education
Bachelor of Science in Criminal Justice -
John Jay College
05.2020
Associate of Science in Criminal Justice -
LaGuardia College
06.2016
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, & Outlook Office
- Organization
- Leadership
- Teamwork
- Verbal and Written Communication
- Critical Thinking & Problem Solving
- Risk management understanding
- Check processing
Affiliations
- Kappa Phi Alpha Inc.
- Legendary experience index League leaders of Brooklyn.
- Citation of Honors Award
- Science Honors Award
- Supreme Court Achievement Award
References
References available upon request.
Timeline
Universal Banker
Northfield Bank
01.2024 - Current
Business Associate
TD BANK
04.2021 - 12.2024
Teller II
TD BANK
10.2015 - 04.2021
Bachelor of Science in Criminal Justice -
John Jay College
Associate of Science in Criminal Justice -
LaGuardia College
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