Amanda Lee Vicente Vicente
Taylors,SC
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Kids R Kids
07.2022 - Current
- Plan, implement, and coordinate play-based learning activities for up to 15 infants and toddlers to facilitate interest in education and foster positive development and cognitive growth.
- Communicate with parents to discuss child behavior, learning needs, and social skills.
- Organized and supervised large and small group activities.
Lead Infant Teacher
Childtime
02.2019 - 06.2021
- Monitored students during arrival, dismissal, lunch, and recess, which included evaluating student behavior and providing guidance to ensure child safety.
- Develop curriculum and interactive learning activities to foster intellectual growth and drive the development of social skills, including using art, music, and physical activities to encourage children to explore subjects creatively.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Applied play-based strategies to provide diverse approaches to learning for up to at least 20 infants and toddlers.
Esthetician
Deify Laser
12.2018 - 02.2019
- Perform initial consultations with clients, communicate with empathy and understanding, perform skin analysis, and develop appropriate treatment plans based on individual needs
- Apply cleansing and moisturizing facial treatments and recommend complementary take-home products from the salon’s range.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition on an average of 10 customers a day.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Spa Attendant / Esthetician
Complexions
03.2018 - 01.2019
- Perform initial consultations with clients, communicate with empathy and understanding, perform skin analysis, and develop appropriate treatment plans based on individual needs
- Educate clients on skincare products provide routines to facilitate at-home, and utilize upselling techniques.
- Provided 30 or more guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships 23%.
Senior Resident Assistant
Hawthorn Ridge Senior Living
03.2012 - 01.2017
- Assisted at least 15 or more residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
Resident Assistant
Marjorie Doyle Senior Living
07.2010 - 03.2012
- Assisted 15 or more residents in preparing for activity and social programs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
Education
Certificate in Aesthetics - Aesthetics
Aesthetic Science Institute
Latham, NY07.2016
High School Diploma -
Berlin Central High School
Berlin, NY06-2007
Skills
- Detail Oriented
- Customer Care
- Efficient
- Hard-Working
- Driven
- Focused
- Emergency procedures
- Infant care
- Friendly and likeable
Certification
Timeline
Daycare Teacher
Kids R Kids
07.2022 - Current
Lead Infant Teacher
Childtime
02.2019 - 06.2021
Esthetician
Deify Laser
12.2018 - 02.2019
Spa Attendant / Esthetician
Complexions
03.2018 - 01.2019
Senior Resident Assistant
Hawthorn Ridge Senior Living
03.2012 - 01.2017
Resident Assistant
Marjorie Doyle Senior Living
07.2010 - 03.2012
Certificate in Aesthetics - Aesthetics
Aesthetic Science Institute
High School Diploma -
Berlin Central High School
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