Malisa Bickers
Los Angeles,California
Summary
Upbeat Bartender/Server with outstanding coordination and memorization skills. 10-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Overview
15
15
years of professional experience
Work History
Bartender/Server
Lucilles Smokehouse BBQ
Culver City, CA
05.2011 - 10.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Customer Service Representative
Softline Home Fashions
Gardena, CA
04.2005 - 04.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN2026
Skills
- High-Energy and Stamina
- Order Accuracy and Delivery
- High-Volume Dining
- Customer Service and Rapport
- Critical Thinking
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking Abilities
- Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bartender/Server
Lucilles Smokehouse BBQ
05.2011 - 10.2020
Customer Service Representative
Softline Home Fashions
04.2005 - 04.2011
Bachelor of Science - Psychology
Capella University
Similar Profiles
Damon WaltonDamon Walton
Server at Lucilles Smokehouse BBQServer at Lucilles Smokehouse BBQ
Sofia SahagunSofia Sahagun
Take Out and Coordinator at Lucilles Smokehouse BBQTake Out and Coordinator at Lucilles Smokehouse BBQ
Alissa PostonAlissa Poston
Busser at Lucilles Smokehouse BBQBusser at Lucilles Smokehouse BBQ
Ahmed ElbeyaliAhmed Elbeyali
Server, Food Expeditor, Coordinator, Busser at Lucilles Smokehouse BBQServer, Food Expeditor, Coordinator, Busser at Lucilles Smokehouse BBQ
Brandon MaravillasBrandon Maravillas
Park Attendant at Universal Studios HollywoodPark Attendant at Universal Studios Hollywood