Hallie Schwimmer
Princeton
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
MGR Volunteer Services
Saint Peters University Hospital
02.2023 - Current
- Developed and implemented programs and initiatives, sustaining successful recruitment and retention of volunteers.
- Developed implemented and maintained successful complaint management and service recovery processes and programs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsible for improvements to operation, software and database system enhancements, and customer services.
- Accomplished multiple tasks within established timeframes.
MGR Patient Care Advocacy
Pillar Patient Associates
02.2019 - 02.2023
- Screen, recruit, and administer medical market research studies within established timeframes and parameters for accuracy and reporting.
- Enhanced client satisfaction through excellent data organization, shared documentation, and dissemination.
- Organized and developed specific systems for outreach in targeted studies.
- Developed business opportunities for similar research and studies and created platforms to expand in new fields and market segments.
Practice Coordinator
Saint Peters University Hospital
02.2012 - 03.2018
- Responsible for Coordinating efficiency operations over Oncology, orthopeadic and general surgery platforms.
- Prepared and reviewed financial, and operational reports including schedules, to ensure efficiency and reporting.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Implemented procedural and policy changes, including the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
Financial Counselor and Admissions Rep
Saint Peters University Hospital
02.2012 - 03.2018
- Initiated systems to verify the accuracy and completeness of insurance information, benefit coverage, and pre-certifications for both inpatient and outpatient services.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt, and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Patient Care Coordinator
Plastic Surgery Arts, PSANJ
08.2001 - 07.2012
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient advocacy throughout diagnosis treatment and recovery and managed patient flow.
- Implemented and streamlined all external meetings for physicians and staff, and developed all media for presentations.
- Managed all communication between patients and healthcare providers, ensuring accuracy and timely responses to inquiries and concerns.
Education
Bachelor of Science - Psycology, Art
Kean University
Union, NJSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- HIPPA Compliance
Timeline
MGR Volunteer Services
Saint Peters University Hospital
02.2023 - Current
MGR Patient Care Advocacy
Pillar Patient Associates
02.2019 - 02.2023
Practice Coordinator
Saint Peters University Hospital
02.2012 - 03.2018
Financial Counselor and Admissions Rep
Saint Peters University Hospital
02.2012 - 03.2018
Patient Care Coordinator
Plastic Surgery Arts, PSANJ
08.2001 - 07.2012
Bachelor of Science - Psycology, Art
Kean University
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