Natasha McEachin
Inverness
Summary
Forward-thinking Director of Patient Services with proven track record of leading teams to deliver exceptional patient care. Proactive in developing innovative service strategies that enhance patient satisfaction and operational efficiency. Assertive leader with strong communication skills, driving ambitious goals and fostering collaborative environment. Optimistic in approach, always seeking to elevate standards of healthcare delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Patient Services
Morrison Healthcare
08.2023 - 09.2024
- Implemented strategies for enhancing efficiency within the Food and Nutrition department by utilizing technological resources such as electronic medical records systems or computerized physician order entry systems
- Managed daily operations of the Food and Nutrition department by identifying workflow issues or bottlenecks in processes
- Served as an advocate for patient rights and needs while maintaining compliance with regulatory standards
- Monitored staff performance regularly through observations, coaching sessions, and feedback sessions
Operations Manager
Sodexo
12.2019 - 09.2022
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of the department to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Monitored customer feedback through Press Ganey and implemented changes as needed to enhance service quality
- Developed and maintained relationships with customers and vendors for successful project completion
Patient Service Manager 2
Sodexo
03.2018 - 12.2019
- 735-bed hospital
- Tray Audits and Assessments
- Provided exceptional customer service to ensure patient satisfaction
- Employee Rewards Program
- Increased Employee engagement by 27 %
- CBord Training
- Press Ganey Monitoring
Senior Catering Sales Coordinator
Sodexo
08.2014 - 05.2017
- Prepared reports detailing event costs, profits, and customer feedback
- Menu Selections
- Production sheets for the culinary department
- Monitored customer feedback after events to identify areas of improvement
- Billing and Invoicing
- Vendor Meeting
Catering Manager
American Food and Vending
01.2011 - 05.2013
- Interacted with customers to obtain feedback on product quality and service levels
- Adapted quickly when unexpected changes arose during events due to unforeseen circumstances
- Maintained inventory of all catering supplies and equipment, ensuring availability for events
- Monitored employee performance to ensure quality service delivery at all times
Dietary Hostess
Abington Memorial Hospital
04.2008 - 11.2010
- Created a pleasant atmosphere for customers by displaying friendly attitude at all times
- Followed instructions given by supervisor regarding sanitation procedures strictly
- Developed strong organizational skills by preparing tables for meals, stocking supplies, and ensuring cleanliness of the dining area
- Demonstrated ability to work independently and collaboratively with other staff members while hosting dietary events
Education
Associates Degree in Business Management - Business Management
Interboro Institute
New York, NY05.1996
Skills
- HIPAA compliance
- Recruitment and retention
- Training and mentoring
- Healthcare management
- Employee Engagement Strategies
- Staff development
Certification
ServSafe
Languages
Spanish
Full Professional
Timeline
Director of Patient Services
Morrison Healthcare
08.2023 - 09.2024
Operations Manager
Sodexo
12.2019 - 09.2022
Patient Service Manager 2
Sodexo
03.2018 - 12.2019
Senior Catering Sales Coordinator
Sodexo
08.2014 - 05.2017
Catering Manager
American Food and Vending
01.2011 - 05.2013
Dietary Hostess
Abington Memorial Hospital
04.2008 - 11.2010
Associates Degree in Business Management - Business Management
Interboro Institute
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