KENDALL HARRISON
Reno,NV
Summary
Detail-oriented Registered Nurse with exceptional communication and patient-centered case management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Director of Patient Services
Infinity Hospice Care
03.2024 - Current
- Directed patient care operations, ensuring compliance with regulatory standards and enhancing service delivery.
- Implemented quality improvement initiatives, resulting in increased patient satisfaction and improved care outcomes.
- Led cross-functional teams to develop strategic plans for service expansion and resource allocation.
- Fostered relationships with healthcare providers and community organizations to enhance patient referral networks.
- Oversaw budgeting processes for patient services department, aligning financial resources with operational goals.
- Coordinated training programs focused on hospice care protocols, improving staff efficiency and knowledge retention.
- Led the successful accreditation process for multiple regulatory bodies, demonstrating adherence to industry best practices and guidelines.
- Successfully navigated complex organizational changes while maintaining consistent levels of high-quality patient care.
Hospice Registered Nurse Case Manager
Infinity Hospice Care
09.2022 - 03.2024
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Registered Nurse
Digestive Health Associates
05.2021 - 09.2022
- Responsible for facilitating day to day clinical operations of the Gastroenterology Office as well as being a vital member of the clinical operations team
- Implementing and overseeing clinical issues and ensuring day-to-day clinical functions within the office are well maintained as well as delegating to staff on a daily basis
- Assists physicians, practitioners, and other clinical / office team members in providing safe, cost effective, quality medical care to patients
- Promotes, manages, and restores patients' health by utilizing the nursing process and nursing standard of care
- Collaborates with physicians and clinical team members to provide physical and psychological support to patients, friends, and families; supervises the clinical work of other team members
- Reports to multiple physicians and nurse practitioners
- Supervises the clinical practice of medical assistants
- Interfacing with multiple referring physician offices to collaborate continuity of care.
Renown Regional Medical Center
05.2020 - 04.2021
- General-Surgical Unit
- Instructed patient and family on proper use and care of bandages, braces, splints and prostheses and verified patient and family readiness before discharge
- Treated injuries and illnesses affecting muscles and bones, developed individualized health care plans and educated patients and families about self-care and available support systems
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
Education
Associate of Science - Nursing
Carrington College
Reno, NVSkills
- Implementation of care strategies
- Individualized patient support
- Health information technology professional
- Telephone triage expertise
- Patient-centered hospice management
- Evidence-Based Care
- HIPAA compliance
- Training and mentoring
- Healthcare management
- Clinical supervision
- Utilization review
- Recruitment and retention
- Nursing administration
- Credentialing
- Clinical leadership
- Patient safety
- Quality improvement
- Teamwork and collaboration
- Excellent communication
- Critical thinking
Affiliations
Northern Nevada Nurses of Achievement ~ American Nurses Association ~ Hospice and Palliative Nurses Association
Timeline
Director of Patient Services
Infinity Hospice Care
03.2024 - Current
Hospice Registered Nurse Case Manager
Infinity Hospice Care
09.2022 - 03.2024
Registered Nurse
Digestive Health Associates
05.2021 - 09.2022
Renown Regional Medical Center
05.2020 - 04.2021
Associate of Science - Nursing
Carrington College
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