Stephanie R. Welch PMP
Sainte Genevieve Community Care Center
1
Certification
11
years of professional experience
Results -oriented Project Manager, Revenue Cycle Management SME, and Business Office Manager with over thirty years of experience in healthcare technology, implementation, RCM end to end project lifecycles, enhance user adoption, and streamline RCM processes. Certified PMP and Social Services Designee adept at client engagement, stakeholder collaboration and driving operational efficiency to achieve project milestones and improve quality of care.
Work History
Business Office Manager/Social Services Designee (Certified)
5 Months- Oversaw daily operation to ensure regulatory compliance and improve family and patient services, thereby enhancing the quality of care within of the facility.
- Revamped Revenue Cycle Management Processes (RCM), streamlining billing operations for improved financial services.
- Served as the primary client liaison, cultivating robust relationships with facilities and stakeholders through proactive communication and dedicated support.
- Performed comprehensive psychosocial assessments and coordinated individualized care plans in collaboration with interdisciplinary teams balancing operational demands with patient welfare.
Project Manager, Client Implementation
2 Months- Guided new clients through comprehensive onboarding and implementation of healthcare solutions, ensuring a smooth transition.
- Configured systems to seamlessly integrate with client data, supporting integrity and strict adherence to HIPAA standards.
Project Analyst
9 Months- Analyzed accounts receivable to expedite resolution, improving collection rates through cross departmental collaboration.
- Generated detailed performance reports identifying key financial trends and recommending strategic enhancements.
- Initiated and drove projects to reduce aging claims and improved overall revenue recovery for urgent care services.
Project Manager/Revenue Cycle Consultant
3 Years 6 Months- Managed end-to-end project lifecycles for healthcare technology, implementations, ensuring alignment with client requirements and strategic objectives.
- Boosted user adoption of RCM systems by providing effective client support and customized training solutions.
- Applied PMP methodologies to consistently achieve project milestones with established timelines and budget constraints.
Billing Consultant/Implementation Specialist
4 Years 1 Month- Delivered comprehensive training sessions that strengthened team collaboration and elevated performance standards in billing operations.
- Negotiated improved insurance agreements, mitigating risks and maximizing client benefits with contractual frameworks.
- Pioneered innovations in electronic claims processing, significantly enhanced workflow accuracy and reduced Skill submission errors.
Education
- Healthcare Administration
Skills
PMP Certified
Healthcare SAAS Expertise
SDLC Expertise
Revenue Cycle Management
Change Management
Microsoft Project
Smartsheet
Monday.com
Microsoft Office Suite
Salesforce
Advantix
Amkai
E-Clinical Works
NexGen
Allscripts
Waystar
Zirmed
Availity
TriZetto
Leadership
Client Engagement
Stakeholder Collaboration
Certification
- Project Management Professional (PMP), PMI, 30104780, 05/01/21 - 05/31/27
- Social Services Designee, Long Term Care, Missouri Healthcare Association, 11/01/25
Previous Roles
- National Hospice Management - Senior Biller
- National Medical Billing Services - A/R Manager/Customer Service
- Centene - Process Specialist
- MicroSystems - Account Manager
- Frenz Data Services - Medical Billing Supervisor/CPT Instructor
Timeline
Business Office Manager/Social Services Designee (Certified)
Sainte Genevieve Community Care Center
08.2025 - 01.2026Read More
Project Manager, Client Implementation
Aspirion
05.2025 - 07.2025Read More
Project Analyst
Urgent Care Group
07.2024 - 04.2025Read More
Project Manager/Revenue Cycle Consultant
Medsphere
07.2019 - 01.2023Read More
Billing Consultant/Implementation Specialist
GroupOne Healthsource
05.2015 - 06.2019Read More
Lindenwood University
from Healthcare Administration
Read More