Erick N. Wolford
Owensboro,KY
Summary
STATEMENT Energetic and multilingual professional with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Order Processing Agent
iGas
01.2023 - Current
- Monitoring inventory and tracking delivery/shipment
- Conducting quality control inspections
- Documenting customer orders, preparing billing and shipping details in QuickBooks
- Submitting information to the company’s central database
- Communicating the status of orders through email, telephone, website or in-person
Branch Manager
Boost Mobile
09.2015 - 12.2022
- Monitor and creating reports of iInventory of phones and accessories
- Verify data accuracy by comparing data documents & protect customer identification records
- Piloted new appointments booking system which increased office efficiency by 15%
- Collected, edited, filled, audited, and routed data to appropriate staff for follow up, additional review, audited input/output data for accuracy and recommended corrective action
Event Coordinator
The Olmstead
07.2013 - 12.2014
- Produced presentations charts, diagrams, and illustrations about customer satisfaction and profits
- Provided training to staff on how to conduct a proper event, depending on type
- Created a list of approved caterers, processed billing and supervised attending staff
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Indiana University SE
New Albany, IN05.2013
Skills
- Over 6 years of administrative/ data entry/ processing work experience
- High proficiency in Microsoft Suite, Adobe, Zoom, Goggle Docs, EDI software, Wave Accounting and QuickBooks
- Experienced Cross cultural communicator
- Great in Public Relations, Event Organizing
- Problem solving expert, leader and a team player
- Accurate data entry skills and technology literate
- Safety Procedures
- Reliable and patient
- Customer service excellency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Order Processing Agent
iGas
01.2023 - Current
Branch Manager
Boost Mobile
09.2015 - 12.2022
Event Coordinator
The Olmstead
07.2013 - 12.2014
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Indiana University SE
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