Ycela Madariaga
Queens,NY
Summary
Reliable Front Office Agent brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front office Agent position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Tompkins Square Bagels
2023.01 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Ensured smooth flow of service during busy periods by effectively helping staff in different areas of the establishment.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Senior Sales Lead Associate
Old Navy
2018.08 - 2022.12
- Boosted sales revenue by implementing effective lead generation strategies and building strong customer relationships
- Trained junior sales team members on best practices, product knowledge, and relationship-building techniques to improve overall team success rate.
- Maximized profitability through upselling strategies and customized solutions tailored to individual client needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business
Education
No Degree -
Borough of Manhattan Community College of The City University of New York
New York, NYBachelor of Science -
John Jay College of Criminal Justice of The City University of New York
New York, NY01.2025
High School Diploma -
High School For Law Enforcement And Public Safety
Jamaica, NY06.2016
Skills
- Handling Complaints
- Multitasking
- Adaptability
- Active listening
- Phone Etiquette
- Greeting Guests
- Professional Appearance
- Language Skills
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front of House Staff Member
Tompkins Square Bagels
2023.01 - Current
Senior Sales Lead Associate
Old Navy
2018.08 - 2022.12
No Degree -
Borough of Manhattan Community College of The City University of New York
Bachelor of Science -
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
High School For Law Enforcement And Public Safety
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