Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Susan Burnette

Susan Burnette

Palmetto,GA

Overview

29
29
years of professional experience

Work History

Pharmacy Technician

Publix
Tyrone, GA
09.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Certified Medical Assistant

Wellstar Heath System
Lagrange, GA
05.2012 - 09.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Certified Nursing Assistant

Caring Hands United, INC
Griffin, GA
10.2009 - 05.2012
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Insurance Agent

Permanent General
Decatur, GA
02.2000 - 04.2006
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Cafeteria Worker

Fayette County Board Of Education
Fayetteville, GA
08.1996 - 08.1999
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

Restaurant Team Member

Chick-fil-A
Peachtree City, GA
04.1994 - 08.1997
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Greeted customers at drive-thru and took food orders.

Bank Teller

Farmers & Merchants Bank
Fayetteville, GA
08.1986 - 06.1990
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.

Education

High School Diploma -

Mcintosh High School
Peachtree City, GA

West Georgia Technical College
La Grange, GA

Skills

  • Wholesale Ordering
  • Prescription Filling and Labeling
  • Inventory Management
  • Data Entry
  • Prescription Refill Fulfillment
  • Cleaning and Sanitizing
  • Relationship Building
  • Chemical Handling
  • Prescription Order Verification
  • Drug utilization review
  • Advanced math skills
  • Manual and automated medication dispensing
  • Pharmacy and customer records management
  • Intravenous admixture preparation
  • Prepare bubble packs
  • Medicare and Medicaid process
  • FDA Drug Safety Guidelines
  • Drug inventory management
  • Confidentiality and HIPAA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Pharmacy Technician

Publix
09.2021 - Current

Certified Medical Assistant

Wellstar Heath System
05.2012 - 09.2021

Certified Nursing Assistant

Caring Hands United, INC
10.2009 - 05.2012

Insurance Agent

Permanent General
02.2000 - 04.2006

Cafeteria Worker

Fayette County Board Of Education
08.1996 - 08.1999

Restaurant Team Member

Chick-fil-A
04.1994 - 08.1997

Bank Teller

Farmers & Merchants Bank
08.1986 - 06.1990

High School Diploma -

Mcintosh High School

West Georgia Technical College

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Susan Burnette