Lisa Owens
Lexington,KY
Summary
I am a strong worker, reliable, and trust worthy. I like to come in and do a good job, its a very satisfying feeling. I am bilingual, I will admit that I understand more Spanish than capable of speaking. I have worked with a variety of different cash registers, food service applications, and a variety of credit service machines. I am capable of some lite maintenance around a store and keep my cool in a moment of panic. I have a natural leader attitude, I find myself in a managers position or training in every job I go to. I am very to the point when it comes to training and how operations are supposed to be run.
Overview
13
13
years of professional experience
Work History
Cook Trainer
Freddys Frozen Custard
Lexington, KY
06.2021 - Current
- Cooked same meals over and over during shifts with exact quality results.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Coordinated group training to share kitchen procedure changes.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Directed team in off-peak ingredient preparation and restocking work.
- Supported management strategies to build cooperative and skilled kitchen team.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Implemented training for front-of-house team members to understand kitchen procedures.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Supervised and monitored students' use of tools and equipment.
Sadwich Artist
SUBWAY®Restaurants
Lexington, KY
02.2019 - 11.2022
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Researched drawings of characters and environmental elements for inspiration.
Cook's Assistant
Chuck E Cheese
Lexington, KY
02.2021 - 04.2022
- Distributed food during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained efficiency and flow of [Type] kitchen by helping lead cook complete [Type] tasks.
- Worked with chef to prepare daily food specials and other supplies.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Prepared food orders to support waitstaff and other team members.
Cook
KFC Restaurant
Lexington, KY
01.2021 - 03.2021
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Cashier
Clarks Pump N Shop
Lexington, KY
05.2020 - 12.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Completed inventory counts and ordered merchandise.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of $[Amount] or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Hostess Manager
IHOP
Lexington, KY
06.2017 - 12.2018
- Leveraged technology and social media to better reach and communicate with guests.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Liaised with senior management to attract, develop and retain staff.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Detail Manager
Cars Recon
Lexington, KY
11.2016 - 11.2017
- Oversaw inventory, equipment maintenance and bay cleaning.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Tracked income, labor and expenses via [Software] spreadsheets, and generated weekly reports.
- Trained detail team to deliver best possible service to customers with quality work.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Inspected finished work to verify employee compliance with detailing standards.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Managed team of [Number] personnel focused on providing expert detailing services to [Type] customers.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
Server Shift Leader
Waffle House Restaurant
Lexington, KY
11.2012 - 11.2016
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Education
GED -
Adult Education
Newport News, VA07.2000
Skills
- Training and Development
- Analytical and Critical Thinking
- Active Listening
- Multitasking Abilities
- First Aid/CPR
- Flexible and Adaptable
- Dependable and Responsible
- Planning and Coordination
- Teamwork and Collaboration
- PPE Compliance
- Decision Making
I love painting and doing tattoos.
I am a creative person, passionate about things that are important to me and both of these things leave me feeling accomplished.
Languages
Spanish
Limited Working
Timeline
Cook Trainer
Freddys Frozen Custard
06.2021 - Current
Cook's Assistant
Chuck E Cheese
02.2021 - 04.2022
Cook
KFC Restaurant
01.2021 - 03.2021
Cashier
Clarks Pump N Shop
05.2020 - 12.2020
Sadwich Artist
SUBWAY®Restaurants
02.2019 - 11.2022
Hostess Manager
IHOP
06.2017 - 12.2018
Detail Manager
Cars Recon
11.2016 - 11.2017
Server Shift Leader
Waffle House Restaurant
11.2012 - 11.2016
GED -
Adult Education