MOHAMED Mohamed
Fargo
Summary
Dynamic professional with a proven track record at Job Service North Dakota, enhancing client employment prospects through expert resume advice and unemployment claims assistance. Skilled in customer service and cloud security, I significantly improved service efficiency at Tamuka Hub. Specializes in leveraging network security and interpersonal skills to solve complex issues and boost operational excellence.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Employment Advisor
Job Service North Dakota
08.2024 - Current
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Assisted individuals in filing and troubleshooting unemployment insurance claim, ensuring accurate and timely processing.
- Provided guidance on unemployment benefits, appeals and eligibility requirements.
- Educated job seekers on employment service, career resources, and workforce development programs.
- Maintained records of consumer employment activity such as potential and current employers.
Hub Manager
Tamuka Hub
01.2019 - Current
- Initiated workplace improvement programs for increased service efficiency.
- Delegated workplace responsibility to appropriate staff.
- Resolved problems, improved operations and provided exceptional service.
- Upheld 24-hour response time to service requests.
- Utilized best practices theory when selecting vendors and products.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH06-2026
Boot Camp - Cyber Security
University of Minnesota
Minneapolis, MN12-2024
Skills
Unemployment Claims Processing
Account Troubleshooting & Support
Customer Service & Public Assistance
Network Security – Firewalls, VPNs, IDS/IPS
Interception Proxies – Burp Suite, OWASP ZAP
Cloud Security – AWS Security, Identity & Access Management (IAM)
Risk Management & Security Policies – Mitre ATT&CK, SOC Operations
Cryptography & Encryption – Hashing, SSL/TLS, Public Key Infrastructure (PKI)
SIEM & Log Analysis – Splunk, ELK Stack
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Employment Advisor
Job Service North Dakota
08.2024 - Current
Hub Manager
Tamuka Hub
01.2019 - Current
Associate of Science - Cyber Security
Southern New Hampshire University
Boot Camp - Cyber Security
University of Minnesota
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