Charles Whitteker
Network Operations Manager
Princeton,WV
Summary
I have a strong background in Networking and Software Development. I have worked in a very diverse environment from businesses with less than 10 employees, to large scale enterprise networks with over 40,000 users. These experiences have helped me develop valuable technological skills along with effective teamwork and communication abilities. Problem solving is something I really enjoy, it is one of my strongest skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Network Operations Manager
VIRGINIA POLYTECHNIC INSTITUTE
Blacksburg, VA
04.2017 - Current
- Supervised and coordinated a team of engineers that possess a diverse knowledge of IT skills
- Supervised, operated, and maintained a variety of technological services such as Wireless, Routing, VPN, Switching, and Firewalls for the campus and remote entities
- Traveled to various events and Universities in order to maintain and build new relationships with like-minded entities
- Maintained consistent configuration for over 2000 network devices such as switches and routers using Automation
- Designed and deployed an isolated network for equipment management and Out Of Band access
- Coordinated the deployment and assisted with the configuration of various networks in over 200 buildings across campus
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults
Network Manager
Hungate Business Services
Marion, VA
09.2011 - 08.2016
- Managed switching, firewalls, and VoIP infrastructures for various types of entities ranging from Public Libraries to Town Halls and Engineering firms
- Fielded help desk calls, worked through ISP and server system outages, contacted customers to troubleshoot various technical issues
- Maintained rigorous backups and evaluated security breaches from intrusions to malware
- Worked through numerous projects involving installation of VoIP Systems, PC and Server Systems, Software Conversions, and Network Upgrades
- Managed several instances of Active Directory and Group Policy ranging from Server 2003 to 2012R2
- Worked as lead network engineer for infrastructure deployment and design
- While working at Hungate Business Services I started my MCSA certification for Server 2012
- My MCP ID is 9878693.
Network Administrator
Bluefield Regional Medical Center
Bluefield, WV
06.2006 - 08.2011
- Maintain network infrastructure, field help desk calls, troubleshoot end user issues and service outages
- Lead Active Directory technician
- One of the 3 guys on the team that upgraded BRMC’s entire switching infrastructure from 100Mbps to 1Gbps
- This included installation of all wired and wireless services throughout the campus
- Promoted to Level II Network Admin shortly before leaving to work my current job.
Education
Bachelor of Science - Software Engineering
Bluefield State College
Bluefield, WV 09.2002 - 12.2008
Skills
Teamwork
Problem Solving
Switching
Firewalls
Software
Routing
Technologies/Skills
- Cisco
- Juniper
- Dell
- Brocade
- Fortinet
- ZPE
- Linux
- Infoblox
- AKiPS
- Python
- Perl
Timeline
Network Operations Manager
VIRGINIA POLYTECHNIC INSTITUTE
04.2017 - Current
Network Manager
Hungate Business Services
09.2011 - 08.2016
Network Administrator
Bluefield Regional Medical Center
06.2006 - 08.2011
Bachelor of Science - Software Engineering
Bluefield State College
09.2002 - 12.2008