Atiyah Shaw
Brooklyn,NY
Summary
Dedicated and results-driven professional with a proven track record in the hospitality industry. Bringing two years of hands-on experience in hotel operations, coupled with an additional year of successful managerial oversight in the food industry. Adept at blending exceptional customer service with strategic leadership, consistently exceeding guest expectations. Seeking an opportunity to leverage these skills and passion for hospitality to contribute to a dynamic and customer-focused organization.
Overview
4
4
years of professional experience
Work History
Manager
Chopt
New York, NY
03.2023 - Current
- Assigning tasks and responsibilities to team members based on their strengths and expertise.
- Acting with integrity and making decisions that align with ethical standards.
- Being a role model for ethical behavior within the organization.
- Ability to negotiate effectively, whether it's with team members, clients, or external partners.
- Remaining calm under pressure.
Front Desk / Housekeeping Room Attendant
Parc Hotel
Queens, Ny
12.2019 - 05.2022
- Maintain effective communication with housekeeping, maintenance, and other hotel staff.
- Maintain accurate records of guest interactions, reservations, and financial transactions.
- Respond to guest requests for additional items or services promptly and courteously.
- Regularly inspect and maintain cleanliness in guest rooms, common areas, hallways, and other hotel spaces.
Education
Bachelor of Science - Psychology
Saint Peter's University
Jersey City, NJ12.2024
Skills
- Delegation
- Administration
- Time Management
- Detail Oriented
- Leadership
- Oral and Written Communication
- Strong Interpersonal Skills
- Microsoft
- Problem Solving
- Document Management
Timeline
Manager
Chopt
03.2023 - Current
Front Desk / Housekeeping Room Attendant
Parc Hotel
12.2019 - 05.2022
Bachelor of Science - Psychology
Saint Peter's University