Summary
Overview
Work History
Education
Skills
Other Professional Experience
Attributes And Skills
Timeline
Generic

Erin Peterson

Spokane

Summary

Dynamic leader with extensive experience at ENGIE Impact, excelling in performance management and project coordination. Proven track record in mentoring teams and enhancing customer service through effective communication and feedback analysis. Adept at implementing process improvements, ensuring high-quality deliverables while meeting deadlines and fostering strong stakeholder relationships.

Overview

10
10
years of professional experience

Work History

Manager

ENGIE Impact
Spokane
04.2021 - Current
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented quality control measures to uphold company standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Team Lead

ENGIE Impact
Spokane
01.2019 - 04.2021
  • Collaborated with management team to implement new work procedures or policies.
  • Trained new staff in relevant processes and procedures.
  • Implemented strategies to take advantage of new opportunities.

Project Coordinator

ENGIE Impact
Spokane
01.2016 - 01.2019
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Created and maintained project documentation to drive transparency with stakeholders.

Project Specialist

ENGIE Impact
Spokane
09.2015 - 01.2016
  • Established effective relationships with clients by responding promptly to inquiries and offering professional advice whenever necessary.
  • Facilitated communications between vendors and clients while working on different aspects of the work in order to ensure a smooth transition between stages.
  • Managed multiple projects and avenues of work simultaneously while maintaining high levels of accuracy and attention to detail.

Site Services Representative

ENGIE Impact
Spokane
10.2014 - 08.2015
  • Highlight #1;
  • Highlight #2;
  • Highlight #3

Education

Some College (No Degree) - General

Spokane Community College
Spokane, WA

Skills

  • Leadership
  • Meeting quotas and deadlines
  • Delegation
  • Task delegation
  • Mentoring and coaching
  • Communication
  • Team building
  • Customer service
  • Stakeholder communication
  • Customer feedback analysis
  • Performance Management
  • Performance management
  • Project Management
  • Project management
  • Process improvement
  • Conflict resolution
  • Time management
  • Detail-oriented

Other Professional Experience

  • Reference Professional - Quality Assurance Lead, 08/01/11, 10/31/14
  • Customer Service Agent, ICT Group/Washington Mutual Bank, 11/01/04, 04/30/05
  • Directory Assistant, Qwest, 12/01/00, 04/30/03

Attributes And Skills

  • Leadership
  • Meeting Quotas & Deadlines
  • Delegation
  • Mentoring and Coaching
  • Communication
  • Team Building
  • Customer Service
  • Performance Management
  • Project Management
  • Conflict Resolution
  • Time Management
  • Detail Oriented

Timeline

Manager

ENGIE Impact
04.2021 - Current

Team Lead

ENGIE Impact
01.2019 - 04.2021

Project Coordinator

ENGIE Impact
01.2016 - 01.2019

Project Specialist

ENGIE Impact
09.2015 - 01.2016

Site Services Representative

ENGIE Impact
10.2014 - 08.2015

Some College (No Degree) - General

Spokane Community College

Similar Profiles

CREATE PROFILE
Erin Peterson